Seasons Heritage Melbourne

A newly renovated, clean and comfortable hotel with easy access to the city.

The coffee is excellent

The food was terrible - either not available or overcooked, it looked as though it was old. I had to send back room service food. The shower head was leaking. I told the staff on the first day I was there, and it was not fixed by the day I left. I reminded the staff again. For the price I paid, the room was small, the walls are thin (can hear everyone in rooms around me), the TV channel system is slow to the point of being ridiculous. There was no menu in my room, I had to ask reception for the room service menu. There were no city brochures or phone books in the room.

Standard of rooms and staff helpfulness.

The hotel is only a 5 minute tram right to the city centre - the tram stops right outside and you can buy your day tickets from the hotel. Very convenient. We arrived early and the concierge took our luggage up the our room while we went for a walk until check in time.

We had problems using the TV!

very well equipped studio, modern design, good location by tram stop on Saint Kilda Road (halfway between the CBD and St Kilda). Prahran shops and restaurants nearby

Nice room layout. Hotel staff provided what I've requested. Love it. Price was excellent.

Small toothpaste will be good. Everything was provided except toothpaste.

The hotel staff were very friendly & helpful, the rooms were very new and comfortable, the bed was comfortable, the bathroom was nice, the kitchenette was great for making tea, coffee, toasting bread etc. Secure parking was available.

I liked the spatious, clean and quiet apartment with a view onto the nearby lake and the seaside. The place was a very good deal for the money. The staff was very helpful. The nearby lake was great for running. A tram stop is right in front of the hotel.

It is not the fault of the hotel, however, during rush hours the tram becomes a rather slow means of transportation to and from and in downtown. This may disturb a business traveller, much less a tourist.

First I would like to thank you all Heritage hotel staff that made my stay easy and provided me with comfort. My experience with Heritage hotel was great and I highly recommend it to anyone want to enjoy the atmospher at this hotel. for example in my first day T.V was not working they changed my room immediately with a better condition. I liked the card secuirty of using elevator in the hotel, the gym, and very close to trams and buses.

If you could please reduce the price for the car park and internet service for hotel guests. Plus dinning in the hotel resturant it was a bit expensive as well.

I like to stay at apartments, rather than in hotel rooms. The apartment was mostly well equipped. The staff was helpful and friendly and tried to fix problems immediately. For me, the location was not a big problems since I could take the tram to down-town for business. However, it takes some time. The nearby lake is nice for running, and a suburban shopping area is in walking distance (about 20 minutes) .

The free wireless internet was not up to standards, often very slow and for more than one day basically unusable because of server problems. I missed a proper desk for working. The TV had not international programs - which left me without access to news others than local. The restaurant could have had a better food selection - I looked at the breakfast and decided not to have it. The location is a bit out of town.

modern building behind the heritage house, close proximity to the city and public transport, parking available, clean and tidy

internet charge $15 for 24 hours

We liked the convenient car park and the modern, clean rooms all with a reasonable price bracket.

The air conditioning unit is a bit difficult to understand.