Swissôtel Sydney

Everything was excellent, but the pizza we ordered in-room was superb!

Traditional bath is nice. Beds were very hard. Staff at Reception and front desk are friendly.

My husband attempted to utilise the bar in the evening and one of the male bar staff were rude as there was no seating available at that time. We visited the bar later that evening and the service was slow even though they were not busy. We had to request an update on the progress of a wagyu burger as it was very slow and we thought they had gone to "kill the beast." Coffee from room service was not what I would expect from a 5 star hotel and there should not be a $5.00 charge for room service.

Wonderful service from every single member of staff. Everyone went out of their way to make our stay as pleasant as possible. This hotel has real heart and the location is perfect. The Christmas celebrations helped make the festive season away from home a very happy experience. Thanks again to all the staff who worked so hard during the holiday period.

Conveiniant location. Room price reasonably cheap for 5 star. But dont think it was a real 5 star hotel at all... Just 5 star prices!!!

Overcharged on checkout. Doubled my dinner bill from $150 to $300 & also added in a $97 tip??? Restaurant and mini bar ridiculously expensive! Ate at restaurant on first night and was ripped off with meal order. they had run out of oysters and only had 10. but for some reason still managed to charge me for 12 + even extra. price on menu said $30 for 12. I was charged $37 for 10??? very over priced hotel considering i have stayed at way better for less & def not 5 star

Location near shopping.

Breakfast at club lounge was disappointing. Limited choices of food, everyday for 5 days stay is exactly the same food.

We were treated like King and Queen at Swissotel. We were upgraded to the executive suit which was a bonus. I would recommend this place to everyone. Great place 10/10.

Fabulous room, great service, very very clean. Amazing location for shopping. I loved everything about this hotel and would stay again.

Everything was great.

We were well looked after. The staff were always available and ready to help. They were polite and friendly.

I like to have a top sheet. The bed had a bottom sheet and a dooner. Sometimes the dooner is too hot.

Very central location in cbd.

Rooms are still same design as original. Need renovation. Just one bar / restaurant in hotel, no nice bar on top or somewhere even in such good location and tall building. Everything looks just used. Office chair in my room was dirty like hell, from... You maybe can imagine yourself. No further explanations about that... Best in room was the Nespresso coffee maker.

I think it would be great to offer free wifi / internet to all hotel guests. For the price in a 5 star hotel, this service should be given for free. In today's day and age, everyone needs to access their emails (even if on holiday break).

Excellent location

Breakfast too expensive. Internet too expensive -> should be a free service in this kind of hotel

I was extremely impressed with the service from staff. As our room was not ready in time staff went out of their way to offer complimentary services. We also really enjoyed that we could use the pool facilities prior to our room being ready as the main reason I booked this motel was because of its beautiful outdoor pool and we wanted to have a relaxing day in the sun before our evening show we were going to. It was absolutely beautiful. I also thought the express check out was great so that I didn't have to queue up for check out. Thank you