Mercure Sydney

Most of the staffs are very nice, except for one......

we booked two rooms. and we firstly checked in one room and for the other 5 minutes later. and one of the reception gave us the rooms on different level but the same location,huh, where the neon sign was just outside the windows of both two rooms and the light was so bright! Fortunately, there was another kind reception that changed our room for a better location

This was our first stay at the Mercure, we found it very handy to Central Railway Station as we were traveling to Melbourne the following day, just 5mins walk.Our evening meal in the restaurent was just beautiful,cooked to perfection, perfect will call in again if only for a lovely meal, Thanks

Yes we were charged on our card before we arrived at the hotel, we have never experenced that before in any Hotel here or overseas.

The easy access to the city & the buffet breakfast good value & nice food

The icey cold swimming pool needs to be heated

The location was excellent and the room was very comfortable

Unfortunately, the second day the room was not done.

At the centre of the city. Convenient transportation.

Room is a little bit small.

Being close to train and busses.

Very dissapointed about the service on the first night at the Mecure. Complained 4 times between 10.30 and midnight regarding loud thumping music coming from the function the Mercure was having on the floor below our room. Was told we would have to either take a smoking room, { which we would not do as we are non smokers} or downgrade to a smaller room if we wighed to be moved. Was very dissapointed for the fact that we were allocated a room right above the rowdy function. We were very tired and had come off a long flight and the last thing we needed was to be kept awake till midnight. Apart from that it was a very pleasant room. I wouldnt recomend this hotel for the lack of compassion shown to us on the first night of four.

helpful staff, convenient location

Excellent chef for evening dining, good menu ad price.

I did not appreciate havng to pay 1.5% charge for usng my card, especially as this is a requirement when booking.

location, clean, good, friendly

Transfer was payable. Not written on the page when I booked it!

Beds were comfortable. Good selection at breakfast - although breakfast room very crowded on occasions.

Bathroom was rather basic. Fairly long walk into the centre of town (although fairly convenient for China Town restaurants)

The location to downtown.

the staff where good....extra cot in room for a child, at no extra charge.There was an excellent resturant at the hotel,where prices where fair.

the coffee and sugar was not replaced daily.....From a 5yr old's point off view, and to his dissappointment..there was no cartoon network or channel on the t.v.