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Newest reviews for The Swanston Hotel Melbourne, Grand Mercure

  • Kathy
      Australia
    August 26, 2014

    Location

    Room decor needs an uplift

    7.9

  • Sarah
      Australia
    August 22, 2014

    Location was gr8. Staff were extremely friendly Room was immaculate

    9.6

  • Ann
      Australia
    August 12, 2014

    mostly everything

    bed was a little firm and room a little hot

    7.9

  • Sarah
      Australia
    August 7, 2014

    We received 2 conditioners instead of a shampoo.

    8.8

  • Anonymous
      Australia
    August 3, 2014

    Location

    A bit old and tired for the money

    5

  • Anonymous
      Singapore
    July 31, 2014

    Location

    Wifi is not free for customer and even with charges, the bandwidth is very low.

    7.1

  • Ballagh
      Australia
    July 31, 2014

    Location was perfect for what we wanted!

    7.9

  • Leigh
      Australia
    July 30, 2014

    Amazing staff very friendly and helpful Perferct location for all things in Melbourne

    Service in the louden bar was not the best 5 out of 10 for service in this bar

    10

  • Jenni
      Australia
    July 30, 2014

    I liked the location & friendliness of the hotel staff, nothing was too much trouble.

    I could/would not complain about anything.

    8.8

  • Anonymous
      Australia
    July 29, 2014

    Location, big rooms, clean and friendly

    8.8

  • Jennifer
      Australia
    July 25, 2014

    Location, friendliness of all the staff. A very comfortable stay, was a shame to leave.

    There were no lamps in the living area of the room, with only the ceiling light, which was a little harsh

    10

  • Anonymous
      Australia
    July 25, 2014

    Central location Excellent & friendly service Spacious and comfortable room Good breakfast Good value

    Bedroom & bathroom tired-looking

    8.3

  • Nick
      Australia
    July 23, 2014

    Close to everything in the cbd

    Outside noise audible from our room

    7.1

  • Ah
      Singapore
    July 21, 2014

    Location is convenient.

    Room carpet is dirty, no bedroom shoes and bottled water provided. Price is steep for hotel with this quality

    5

  • Kerri
      Australia
    July 14, 2014

    The location is excellent, and the staff very, very helpful

    The bathroom has seen better days, the bath probably needs to be replaced

    8.3

  • Anonymous
      Australia
    July 13, 2014

    The staff were excellent and the rooms were very comfortable.

    10

  • Anonymous
      Australia
    July 11, 2014

    fab location, comfy room, friendly staff

    Nothing !

    10

  • Penny
      Australia
    July 11, 2014

    Location, location, location!! Right near great shopping, the Asian and Greek precincts for restaurants and tram lines. It couldn't have been better for a shopping and dining experience in Melbourne.

    9.6

  • Louise
      Australia
    July 6, 2014

    We scored so well with the accom, the location was superb, walking distance to everywhere. Great cafe for breaky and great bar for a pre-dinner drink before we headed out to explore at night.

    10

  • Jennifer
      Australia
    July 1, 2014

    The location and the comfort of the room

    we were on 13th floor and still found the noise of the trams disturbing at nightt

    10

  • Sy
      Australia
    June 29, 2014

    gr8 location

    very very very poor bathroom so disgusting

    4.6

  • Anonymous
      Australia
    June 24, 2014

    Location was good, quiet rooms

    the ceiling looks dated, poor exhaust fan in the bathroom causes mirror to fog

    7.9

  • Karen
      Australia
    June 18, 2014

    Always try to stay here when in Melbourne, very central to everything,

    The room was very noisy at the front

    10

  • Peter
      Australia
    June 17, 2014

    Location was excellent, staff were great and facilities were terrific.

    Wouldn't want to take a car that far into the city and breakfast meal was a bit dear.

    10

  • Foo
      Australia
    June 16, 2014

    Centrally located in CBD

    Lack of ram way for luggage going tru steps caused inconveniences.

    8.3

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