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The Swanston Hotel Melbourne, Grand Mercure
195 Swanston Street, Melbourne Central Business District, 3000 Melbourne – Show map
Excellent location – rated 9.4/10! (score from 220 reviews)
Rated by guests after their stay at The Swanston Hotel Melbourne, Grand Mercure.
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The most recent booking for this hotel was made on Aug 27 at 1:13 AM from Australia.
6 Reasons to Choose The Swanston Hotel Melbourne, Grand Mercure
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220 verified reviews
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Fitness Center, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges apply.
Wired internet is available in all areas and charges apply.
Private parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged AUD 60 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
The Swanston Hotel Melbourne, Grand Mercure accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that there is a 1.5% charge when you pay with a credit card.
Based on 220 reviews
Show reviews from:
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Room decor needs an uplift
Location was gr8. Staff were extremely friendly Room was immaculate
bed was a little firm and room a little hot
We received 2 conditioners instead of a shampoo.
A bit old and tired for the money
Wifi is not free for customer and even with charges, the bandwidth is very low.
Location was perfect for what we wanted!
Amazing staff very friendly and helpful Perferct location for all things in Melbourne
Service in the louden bar was not the best 5 out of 10 for service in this bar
I liked the location & friendliness of the hotel staff, nothing was too much trouble.
I could/would not complain about anything.
Location, big rooms, clean and friendly
Location, friendliness of all the staff. A very comfortable stay, was a shame to leave.
There were no lamps in the living area of the room, with only the ceiling light, which was a little harsh
Central location Excellent & friendly service Spacious and comfortable room Good breakfast Good value
Bedroom & bathroom tired-looking
Close to everything in the cbd
Outside noise audible from our room
Location is convenient.
Room carpet is dirty, no bedroom shoes and bottled water provided. Price is steep for hotel with this quality
The location is excellent, and the staff very, very helpful
The bathroom has seen better days, the bath probably needs to be replaced
The staff were excellent and the rooms were very comfortable.
fab location, comfy room, friendly staff
Location, location, location!! Right near great shopping, the Asian and Greek precincts for restaurants and tram lines. It couldn't have been better for a shopping and dining experience in Melbourne.
We scored so well with the accom, the location was superb, walking distance to everywhere. Great cafe for breaky and great bar for a pre-dinner drink before we headed out to explore at night.
The location and the comfort of the room
we were on 13th floor and still found the noise of the trams disturbing at nightt
very very very poor bathroom so disgusting
Location was good, quiet rooms
the ceiling looks dated, poor exhaust fan in the bathroom causes mirror to fog
Always try to stay here when in Melbourne, very central to everything,
The room was very noisy at the front
Location was excellent, staff were great and facilities were terrific.
Wouldn't want to take a car that far into the city and breakfast meal was a bit dear.
Centrally located in CBD
Lack of ram way for luggage going tru steps caused inconveniences.
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