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195 Swanston Street, Melbourne Central Business District, 3000 Melbourne – Show map
Excellent location – rated 9.4/10! (score from 236 reviews)
Rated by guests after their stay at The Swanston Hotel Melbourne, Grand Mercure.
|Standard Twin Room (3 Adults)|
|Standard Queen Room (3 Adults)|
|Superior King Room (3 Adults)|
|Standard Queen Room (2 Adults)|
|Standard Twin Room (2 adults)|
|Superior King Room (2 Adults)|
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236 verified reviews
They speak your language
The Swanston Hotel Melbourne, Grand Mercure's staff speaks: English
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Fitness Center, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges apply.
Wired internet is available in all areas and charges apply.
Private parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged AUD 60 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 236 reviews
Value for money
Show reviews from:
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The staff here make you feel like you having been coming here for years. No question went unaswered.The rooms are spacious and finding plates along with cutlery and microve in a hotel priceless. Maybe not the most modern bathroom but you could not ask for a better position at a great price.
A large stain on the carpeted floor?
Noise no sleep due to hearing every one do everything next door never again
The Concierge James gave excellent customer service. He helped me with a last minute concert booking and when the ticket collection went wrong he drove me to collect the ticket and dropped me off at the Arena in time to see the concert. He certainly went out of his way to help. A credit to the hotel.
The noise in the night of Swanston Street, sirens kept us awake.
Was a bit taken aback by getting asked to pay in the morning on check out when we had already paid on check in - felt as if she thought we were lying and no apology when she noted we had paid :/
Central location Hospitality Well presented rooms Comfortable bedding Other facilities such as Dinner and Specially buffet breakfast within the premises Convenient storage Efficient check in and out
Location is the main reason for staying at this hotel.
I paid in full in cash on arrival, and when I checked out was told I still owed $200. Was very upset and annoyed that this error had occurred, especially when the staff member in question, knew that there had been a $200 error on the day I had checked in. Also found that the mattresses on the beds were very soft and lopsided.
close to everything, nice helpful staff, clean, good sized rooms.
Location, gym facilities. great breakfast option. nice friendly and helpful staff.
found it very noisy especially on friday and saturday night (street noise). We ended up with a smaller room than expected. A newer model TV to watch movies off a portable hard drive would have been nice.
Room decor needs an uplift
The morning l booked out was the 21st Josh and another great gentleman were outstanding so helpful. A total pleasure
Location was gr8. Staff were extremely friendly Room was immaculate
ideal location as we had one person in a wheelchair
Really friendly helpful staff who would assist with any query. I arrived early and they were able to get me into my room straight away although they did say this was mostly just luck. Breakfast is good and well set out with no issues of food running out. I had read reviews about the noise from the street so asked for and received a higher room which although I could hear the street noise if I opened the window it wasn't annoying
the bathroom is a little dated with some minor issues with mould but it is obviously cleaned regularly and cleaned well
Handy to Bourke st mall and china town. Tram right outside and valet parking. Too easy. The best of Melbourne CBD right at your doorstep.
A bit cold in bed. It's winter in Melbourne. An electric blanket would be nice. Ability to self-park closer to the venue would be good.
-location -affordability -comfort -cleanliness -helpful staff
-check in time meant we ended up waiting in the lobby for hours
bed was a little firm and room a little hot
Stinky pipework in bathroom. Hard beds. Shower/bath combo very out dated and small.
When I mentioned the work outside my window the next morning, one duty manager told me it was an emergency gas leak. I have been in the building game all my life and know the different in an emergency gas leak and a machine digging up the asphalt of a laneway. One cleaner left my heater on 30c. When I returned from sightseeing it was too stifling to enter the room.
When the work outside began and ended at 12 midnight with the heavy grader it was impossible to sleep. They finished working at 1.30. I complained and was told if it happened again I would be moved. However, please look at the logistics. Who wants to be moved in the middle of the night wearing nightwear and having to pack. It wasn't as noisy the next two nights but the work still carried on. I was given a small box of chocolates as an apology.
We received 2 conditioners instead of a shampoo.
A bit old and tired for the money
Wifi is not free for customer and even with charges, the bandwidth is very low.
Location was perfect for what we wanted!
Amazing staff very friendly and helpful Perferct location for all things in Melbourne
Service in the louden bar was not the best 5 out of 10 for service in this bar
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