Somerset St Georges Terrace, Perth  

Very convenient and the staff were very helpful and friendly.

Parking was a bit difficult. But understandably due to location of hotel .

I dint believe their payment policies are clear on booking and would question whether legally binding, the Booking.com confirmation states a total cost and states this will be prepaid on the credit card provided, on checking out it hasnt been prepaid and further more they are for additional money not on the confrimation for credit card commission, as an international traveller it is difficult to arrange an other form of payment at this last minute to avoid paying the additional charge

The room facilities, well proportioned. Nicely decorated, room relatively quiet. Large window was nice for letting in light and sunshine. Bed very comfortable, room was cold but air con noisy so did not use. Made a banging noise as it turned on and off to heat the room. Location and drive from airport was very quick, also to the gardens in Kings Park and walk to Stirling Gardens.

Limited parking space and difficult to find access to basement. Did not enjoy getting up before 7.30 to move car from clearway, finding atrium parking was easy and cheap however and I was directed here by morning staff. Signage on front of hotel difficult to see especially at night. I arrived late as plane had need to return to sydney, arrival 11pm, was fortunate that there was limited traffic in city as I drove up and down St Georges Terrace 3 times before I located hotel. Fresh milk in fridge for coffee & tea would be nice as well as biscuits, especially when arriving in late, a small snack would have been nice. At a charge of $335 for room, which is considerably more than I would normall pay, a few extra add ons would have been nice even a bed and breakfast deal. Unfortunately this Somerset was all I could find for my stay in Perth, accomodation available during my stay was either too expensive or just not available.

Well located in the centre of the city , close to all and not to far to drive to the various offices that I has to attend , I am coming back in September , October and will stay there again.

Location

The rooms depicted online don't match the actual rooms. We paid for an upgrade to get the room reflected in the advertising and it still wasn't the same room. Does the advertising depict a different hotel altogether. TVs are very old and out of date. Facilities were not clear when booking. Rooms near the lift are very noisy. Lighting is super dim and makes the rooms appear dingier than they are. Fine for budget business travel but not worth $200 a night for a city getaway in the room we stayed in.

The staff were very helpful.

The room we booked wasnt really reflective of the website details, however, the staff were able to provide a more appropriate room, in keeping with our expectations, fir an additional cost (which was a shame). The sheets were not changed on the bed at any time during a six day booking.

Great location, clisé to both shopping and conference centre, huge quiet room.

The room lacks natural light, and the lighting in the room is very dim, and with overheadlighting inthe bathroom, it makes it very difficult to see to put on makeup!

Der Whirlpool im Zimmer.

Die Mitarbeiter waren weder freundlich, hilfsbereit noch waren sie motiviert bei der Arbeit. Die Zimmeraustattung ist veraltet und nichts spezielles.

Convenient location for cbd

The first room did not have the advertised kitchen facilies - I believed I was booking a serviced apartment, but there were no cooking facilities, or even crockery or cutlery. The second room I was shown had virtually no natural daylight and the window looked out onto a ventilation shaft so the room was virtually completely dark and lights had to be on all day. The third room was a lot better but it was at the back of the hotel, where every night there were service trucks emptying bins or something at odd times which woke me up at some point every night at 1am, 2am, 3am etc. At least they tried to move me into a better room when I wasn't happy with the first two rooms, but for the amount of money charged it was definitely not good value, or 4 * standard in my opinion. The description says: 'Elegantly appointed with a stylish and contemporary décor', however for the most part this is not the case - some of the furniture is dated and rooms are in need of a refurb. Also, I searched on hotels with gym facilities and this hotel does not have gym facilities on site, but a 5 min walk away. A $65 credit card surcharge was made which was a unhappy surprise at the end of a disappointing stay. I have never been charged this by another hotel.

Only Breafast

The first room we were given had the following issues: - Gloomy room, - Strange smell, walls were not thick enough - you can here "Every" noise people were making next door. - Bathroom smelt like bad Body odour - The shour had green mould on the ends. The executive room was a little better. - Bathroom still had strange smell and shower water outlet had green mould on the ends... quite disgusting.

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