Novotel Twin Waters Resort  

Good in room food

Poor bedding Dated rooms Limited room facilities Rooms overpriced

Reception area, restaurants and natural setting are beautiful.

A bit too expensive as the rooms and internal facilities are quite old.

The facilities are good and it would be nice for a family holiday as its a great resort feel. It's close to the Sunshine Coast Hub whilst when you return to the resort you feel you could be anywhere, very relaxing.

Just a little unkept/ not maintained. The finer details aren't cleaned.

the staff were very friendly and helpful, we had a problem with the key, staff corrected this immediatly

Location

Cleanliness

Trees Kangaroos Lake

Room quality- old, tired, warn out Couldn't find hotel at night!! Really frustrating - drove around for too long Couldn't get a car park! No cutlery in room eg bottle opener

We found some of the staff to be very unwelcoming, and then we wasted four hours listening to the Vacation Club spiel particularly when we really only had 1 full day of our 2-night stay

The porters were very friendly and helpful. The abundance of fun things to do at the resort.

The food was overpriced and not the best quality.

My self and a friend were in the pool and a father of 2 children started to abuse us for no reason. We are both in our 50's and female. It was so traumatic we couldnt move till this man left the pool. We did think about reporting but our visit had been ruined and we were both very upset and traumatised by the event. The reason for our visit was that I travel to see the rhumatologist 2 x year.

The resort had such a family atmosphere when we were there. There was no need to leave the resort, all the water activities and kids club was ample to keep and our little grandson and us occupied.

the walks thru natural surroundings, the proximity to the beach, comfy bed.

Our room was not cleaned over the three day stay. I day it didn't need to be. another day perhaps they missed it. The final day/night there was no excuse

pillows were flat, bed was uncomfortable and actually lumpy. Sheet was stretched tight over mattress to conceal lump. I had a sore back after sleeping on the bed. Resort is not geared for couples. One pool riddled with kids was not at all pleasant.

the walks around the lagoon and elsewhere. the way the rooms are arranged around the lagoon the space in the rooms

not super clean - dirty tea towel, fridge smelt a bit curtains in main room missing runners for the curtain hooks

Low key, perfect place to relax and kick back. it is only an hour from Brisbane.

Staff could have spent more than two minutes cleaning the room.

very good location beach alot of family activities, good dining

no lift to second floor ? that all i can think of ?

Great

Staff and facilities were good. I felt that the menus needed more variety and the rooms cold do with an update but all in all a pleasant stray.

Beautiful surrounds, close to beaches, the food was sensational.

parking was away from room

An old sprawling and isolated resort from the 70's.

The water views and set up of the hotel was stunning! Never knew it was so beautiful

Only bad part was room fridge and lamps weren't working but easily fixed

Staff were very helpful. Hotel was very clean. Free water sports would recommend to friends

Plenty of activities to do on site

Buffet breakfast was not included as specified when booking. There was no toaster, dressing gowns, crockery or cutlery in the room at all. Only a glass and a cup.

Everything it was perfect thanku

The buffet breakfast was great value. The lagoon very nice and staff very friendly

Found that the drains in the bathroom had an unpleasnat odour most of the time.

Staff n grounds were well maintain beautiful place. Will definatley be back

The only let down are your TV's far too small and for the price TV's are these days it was very disappointed. Especially watching a $14.95 in house movie on. But please that is the only compliant your resort is lovely.