Watermark Hotel Brisbane  

Acute lack of attention to detail

I found most of the staff not very customer focused. I have stayed before and booked a cheap room for which I received breakfast and parking. Booking an expensive room plus parking and breakfast. I never like having to pay for wifi in this modern world.

Clean, friendly, quiet

Was not told there was a wedding and that the bar and restaurant was closed. This should have been told to us prior to booking and not when we arrived. This was a problem for us and that I am not happy with that

The room was great and comfortable and the breakfast was excellent.A great place to stay and convenient to sports fans going to games at the suncorp stadium.

close to all the city has to offer very friendley and helpful staff

Location close to everything , Nice city view , staff allowed us to check in 3 hours in advance , fast check out, generally friendly staffs.

At the recieption no body provided assistance to carry our bags , no stairs (only lift ) , we booked room with breakfast for 2 but the next day at the breakfast we were told by the reciptionst that only one is included I got angery and I had to contact booking.com , they did well in solving the problem after 1 hour of repeated calls , anyhow , they serve the same breakfast 7 days a week no change at all ,

The helpfulness of all staff. Very comfortable stay. Great location.

The fruit platter; all fruit was sour. That was the only downer of my whole stay.

Proximity to Park and to City. Clean comfortable room

Internet Bathroom a bit small

The staff were very friendly and obliging.The chef made lunches for us even though the kitchen was closed.

Very little

Acceptance of staff allowing guests in with crates of beer / wine and bottles of spirits for consumption in their rooms. Acceptance of staff allowing guests in soaking wet from the pool, across the lobby and into the lift, making the floor and lift floor wet and slippery. Allowing guests to smoke right outside the front entrance.

Quite noisy during the night. Generator of some sort?

It was handy to where I needed to go & also the free bus outside the door

There was no hot water in the shower

Convenience to free bus, shopping and in our case proximity to medical facilities.

The close proximatity to when my events and metings wre happening.

Location was ok - room very comfortable and clean - staff were friendly - access very easy.

Quite noisy due to traffic. Had dinner - meal was not fantasic

Location to the RNA for the value was good. The staff were very friendly and went out of their way to accomadate us.

On first entering the room there was a slight odour. The room is in need of a coat of paint.

Not much.

Hotel is very run down and in need of refurbishment. Rooms are extremely small and service was very poor.

Good price , location & view. Helpful staff. Could do with better room lighting, TV & biscuits

Restaurant staff, waiter very friendly. Receptionist very helpful with hints on transport..loop bus

Renovations in adjoining room....noisey

Nothing except the food.

Being woken up by the sound of a loud drilling noise on Saturday morning before 8am.

Breakfast was well presented with a good selection of food at a very reasonable pricce which made it all the more enjoyable. The bedroom we had was fine and that fact it overlooked Roma Park made the stay even more enjoyable.

Evening meals could be more exciting with a selection to suit all taste

Location

Nice room, nice breakfast.

Homely atmosphere.

One and half km from CBD with no good restaurant nearby.