Mercure Hotel Welcome Melbourne

This reviewer provided a score but did not have any comments

great location and the lovely breakfast

Staff were very professional and helpful. The hotel has a friendly, wlecoming feeling and I would not hesitate to stay there again. This was my third visit and very enjoyable.

How central it was.

The downstairs toilets were digusting. And we had things that were brocken in our room.

The staff were very professional and friendly. When we needed help with trams they were more than happy to advise us.The rooms while very basic were clean and comfortable. We were very pleased with our stay.

I think that to improve both your service and value for money, visitors should be offered a continental breakfast either in their rooms or maybe elsewhere (eg buffet), for a small extra fee. If this is impossible then maybe providing a toaster and some breakfast basics in the rooms would be a great idea.

This reviewer provided a score but did not have any comments

Its centre location, and the staff were very helpfull.

The room was too small, toilet seat did not stay up, the coccoon bar was very dark

very close to city.

the room was too small- the cleaner is not really clean up the room, not vacum the carmet and the bed was mess too.

It was central to where I needed to be

When I made the reservation there was an option for a smoking room and that's why I chose it. Then I find a charge of $350 applies if you smoke. This is false and misleading representation and quite frankly not good enough.I Certainly would not recommend this hotel to anyone who wants a smoking room

It is very well located, to city is just a few minutes' walk.

The bed was rather uncomfortable. Parking is another problem as we have to park at QV.

the staff were friendly and helpfull . the room was really comfortable and ideally located . the bed was super comfortable and i want to by the same brand of pillows you use .

some people complained about the lift being too slow and over crowded but people like to complain . it actually brought people into conversation which is not a bad thing . personally i didn t mind waiting life is not a race after all .

I liked the security of using the room key card to operate the lifts going up to rooms. It was clean and serviced every day. It was handy to trams and trains and all the shops. It was also very handy for places to eat at a reasonable cost. We found it great to walk to the Queen Victoria Markets.

The hall ways to the rooms could do with a bit of a spruce up and a better carpet.

Hotel staff were helpful and followed through on requests. Very centrally located. Rooms were clean.

Did get bites from something maybe in bed linen or mattress during the nights. Bathroom facilities may need updating in near future.