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Newest reviews for Mercure Welcome Melbourne

  • Anonymous
      Australia
    September 15, 2014

    The staff were very friendly and helpful, but very busy, I had to wait a long time for assistance. Great location in the city centre.

    Rooms were a bit old and dark. Had to wait literally 5 minutes for an elevator every time.

    7.9

  • Greg
      Australia
    September 12, 2014

    Close to everything,great restaurants,

    Nothing it was great

    9.6

  • Caryl
      Australia
    September 11, 2014

    Location Cleanliness Staff

    room decor tired but clean

    9.2

  • Anonymous
      Australia
    September 11, 2014

    Liked the location to city and size of the room.

    Bathroom was old and dingy, needed a renovation.

    7.9

  • Col
      Australia
    September 10, 2014

    Centrally located. Luggage storage on day of check out and ease of booking our Sky Bus connection to Southern Cross Station.

    Hanging cupboard space did not allow trousers long dresses to hang. Bathroom fittings are very dated and need of refurbishment. We both had extreme difficulty pulling the button above the bath taps to enable use of the shower

    7.5

  • Joanne
      Australia
    September 9, 2014

    The concierge James was very helpful.

    10

  • Anonymous
      Australia
    September 8, 2014

    convenient, clean and cosy with friendly and efficient staff.

    looking out on a cement wall right outside our window!

    8.8

  • Schirelle
      Australia
    September 7, 2014

    The location was the best. Close to all major shops, trams and free tram and to the theatre we went to.

    The bed wasn't very comfortable. And I wish people didn't let their door slam. Our neighbours were in and out within a spam of an hour.

    9.2

  • Sherridan
      Australia
    September 5, 2014

    Location Location Location Good value for money Great staff Good bar and restaraunt

    My stay wasn't longer

    8.8

  • Holly
      Australia
    September 3, 2014

    Room was extremely noisey due to rattling water pipes. We were woken numerous times during the night. We requested another room, which was granted. The second room was much better.

    6.3

  • Anonymous
      Australia
    September 3, 2014

    Made the stay good very organized staff,great location

    7.9

  • Lian
      Malaysia
    September 1, 2014

    Excellent location. Clean bathroom. We were allowed early check in.

    Carpet looks old.

    7.9

  • Virginia
      Indonesia
    September 1, 2014

    the concierge

    the spring bed is too old and too lumpy

    5.4

  • Cecilia
      Australia
    August 29, 2014

    Close to shops cafés ttheatre staff friendly in breakfast room at times over worked

    Breakfast hash browns overcooked no gluten free bread one day no napkins to be Put air con off noisy Would not pick a room next to shops if possible bins emptied delivery vans tooting horns early in the morning

    8.8

  • Mark
      Australia
    August 26, 2014

    Motel had everything we required for our stay

    Access to bed was a bit tight on one side

    9.6

  • Anonymous
      Australia
    August 25, 2014

    Fantastic location! The bed was very comfortable and the room was quiet.

    My room smelt strongly of cooking smells which was off-putting, the toilet was "running" and controls on the television didn't work properly.The paintwork & bathroom could do with refreshing.

    7.1

  • Neville
      Australia
    August 23, 2014

    Proximity and walking distances to city limits.clean and comfortable sheets.

    No WI FI supplied without charge to rooms for patrons of hotel, unlike most hotels and motels. Shower over bath unacceptable for mature age couples.

    7.5

  • Jill
      Australia
    August 22, 2014

    The shower head was good. Locating was good, except taxis do not like to go up Little Bourke st and tend to drop you off all over the place and you have to walk to the hotel.

    Bed hard, cramped room, drilling in the morning at 7.00am with no warning. Airconditioner was not working, it said it was on 28 degrees to heat but it was so cold we had to wear coats in our room to keep warm.

    4.6

  • Chantal
      Australia
    August 21, 2014

    The approximity to the shopping precinct, restaurants and theatres. Everything was in walking distance. The staff were very obliging and helpful with local information. Towels were freshly laundered, sheets and bed were decent thus a comfortable sleep. The valet service was very handy as I don't like driving or parking in the city. Try the new restaurant "+39" nearby- sensational food! It was clean. We felt safe and secure in this hotel.

    Expect the rooms to be small, the bathroom is very tight and without any bench space but it is newly renovated and clean-absolutely no sign of mould or mildew. The view from our window was not great. The heating and fridge was noisy at night. I did feel a little claustrophobic getting to our room, not spacious surroundings.

    7.1

  • Sandra
      Australia
    August 20, 2014

    Bed was great

    Room was to small and 1 chair between 2 and had to plug kettle in the bathroom bit stupid .

    5.8

  • Robin
      Australia
    August 20, 2014

    Restuarant was great, both food and service

    8.8

  • Deborah
      Australia
    August 18, 2014

    Excellent location, so easy to shop and drop parcels, easy access to a multitude of fabulous eating places.

    Our room was next to the elevators, so very noisy, next time will ask to be moved if in that kind of room. Pillows way too hard, I think they need upgrading!

    7.5

  • Alastair
      New Zealand
    August 17, 2014

    Nice room (got upgraded), in good location, with comfy bed.

    Really slow lift.

    8.3

  • John
      Australia
    August 16, 2014

    The hotel staff were excellent and nothing was too much trouble. The hotel is situated beautifully in the centre of Melbourne close to trams and all the major attractions.

    The only criticism I would have is that the room could do with a make over. Paint the walls new carpet. I have stayed in this hotel before and would most certainly stay with you again.

    10

  • James
      Australia
    August 13, 2014

    Great location and staff were really helpful.

    9.2

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