Apollo Arthotel Brugge  

The room was clean. The beds were comfortable. The staff was polite and friendly.

The location was hard to find, as it is in the middle of a poorly lit industrial area. Bookings.com says free parking and free in-room wifi. The parking was 9 euro/ night. Although the front desk assured us the wifi should have worked in our room, it worked in the lobby, but not in our room. Our reservation notes said we needed a small bed for a 4 yr. old child. When we checked-in, they apologized for missing that detail. They provided a broken crib w/o bedding - which was too small and unsafe for a 4 yr old child - & told us this was all they had, but they would send someone to fix the crib. We called 3 times and finally a man came to try to fix the crib, and gave us a box of delicious Belgian chocolates - and more apologies. He couldn't fix it & went to get an extra bed. A half hour or so later, he arrived with the bed, and more apologies, adding they did their best. The description says "a stylish bathroom". The bathroom was far less than expected - molded plastic integrated sink and shower stall - with a folding plastic door! You can't even close the door - it just has magnets to sort of keep it shut IF you line it up perfectly! We happen to prefer the cool night air to air conditioning, so we sleep with the window open. We were in a no smoking room. But during the staff's break, they smoked and talked outside, below our room. With the window open -- we heard them late into the night, and of course their smoke drifted into our room.

The hotel & staff are excelent, very friendly.

Location is very very bad, so far from center... even though it is just 2km

Very comfortable, very very friendly, clean and affordable.

Far enough from town to be slightly frustrating.

Price

A little far from city

The location was perfect because we wanted to do a lot of walking. The restaurant and bar with fire place were awesome. Nice and cozy. The food was very good. Even though parking cost 9 Euro per day, we felt very safe to leave our car in a cordoned off parking area.

The room was kind off run down. However, that's the fault of the guests because they don't take care of other peoples property. A newer model tv would be a good idea.

The staff were very friendly and nothing was too much trouble for them.The rooms were cleaned every day.The food was very good and the decor in the dining room was very pleasant.

It was a little to far from Brugge ,it took us about thirty five minutes to walk in.The beds werent very comfortable.No tea making facilities in room.

When we arrived there was a toy for our baby in the cot - a little touch that was much appreciated. The staff were extremely helpful and friendly and the hotel was perfect for walking into Bruges or even better on a bike! We would definitely stay here again and recommend it to friends or family.

They give you a small waffle biscuit when you order a coffee or tea

The last day we found dusty underwear under my bed. Besides that, which was pretty disgusting, the hotel is 6km from Brugges and at 8pm there was no bus to the city so was either taking a cab (9 to 13 euro) or walk all the way to Brugges. The Hotel is in an industrial zone with no restaurants or shops or anything at all to look at. The regulator for the heater might have been broken as it was set at 19 degrees but during the night was ridiculously warm. The head of the shower was old and half broken and in general everything looked like it was nice when it was new, but nobody had taken the time to take care of the instalations and furniture. And a few more things along the same line, but I don't wanna think about that hotel for longer.

Excellent hotel , very nice breakfest and nice service. Did not like the 9 euros for overnight parking but the room cost made up for it. A very pleasent stay for us indeed

It was our fifth stay at this hotel and we can still recommend it. The staff is friendly and helpful. The rooms are clean and comfortable.

Everything at this location was wonderful, especially the staff. They were extremely helpful with directions, suggestions for activities, etc. The only suggestion that I would have is to provide in room coffee service. I would definitely recommend this location to others.

Calm

Breakfast expensive

The staff were very friendly and always happy to help. The breakfast was very good.