Gresham Belson Hotel Brussels  

I liked the convenience to the airport as I had to make afew trips there and the shuttle service was very convenient.

Rooms on the fifth floor are very elegant.

Location adequate.

Restaurant food poor and expensive. Front desk staff unhelpful. 5 minute wait for water temperature to be adequate for shower. Noisy pipes/air con.

Its proximity to my work requirement. Its quietness. Convenience of internet access.

1. The staff at reception when I booked in were helpful. The man at reception when I left was inconsiderate and off-handed. 2. The e-mailed booking form despatched to my office on 13th April listed breakfast at £14.04 per person "per night". I took breakfast on 17th April and was charged 23.00 Euros (£18.81). No explanation was given for this inflated and unwarranted charge and correction was refused. 3. The attached photograph shows the electrical wiring which was largely obscured by the refrigerator in my room (No. 118). Do I suppose correctly that this "out of sight:out of mind" approach typifies your group's attitude towards safety of clients?

convenient

dinner menu

Rooms were spacious and comfortable. Liked the free wifi and tv in room and cosmetics in bathroom.

No nearby restaurants and hotel bar lounge was expensive and food wasn't great for the price.

Gym,

Good bed. Efficient staff. Wireless internet works well.

Poor soundproofing between rooms. Tired bathroom. Interference and noise on several tv channels.

Location was close to business area of Brussel East/Zaventem.

The staff at the reception was not friendly. The heating did not work properly due to which the room was very cold. Though the reception promised it would be fixed, they did not do so. No extra blankets where available either.

The recepcionist was very nice. The room was clean and the breakfast nice. It had a bathtub which I really appreciate in hotels.

The hotel is quite far from the center, it has a bus right infront that takes you to the center though. Its in a very nice and quiet residential area.

Hotel was clean and a real 4 star hotel, it was all great, we found free parking outside the hotel, there was about 3 spaces only for free.

The staff were efficent but aloof (typical for a business hotel). The hotel was located in a good area close to public transport,good selection of eating houses in the area. Rooms were clean and comfortable with good facilities. Internet was good and parking was available either at hotel for a fee or on the street. Breakfast was good with a wide range of choices (hot and cold).

The hotel is probably a 3 star rather than a 4 star rating and is starting to show its age,probably in need of a renovation. The plumbing on the fourth floor is totally lacking because in room 441 the hot water in the shower kept cycling between cold and hot. On checkout the hotel staff member was not interested in whether or not we enjoyed our stay, he possibly believed his hotel was beyond question, he was wrong it needs some attention.

Too good to be true price for the luxury and comfort we got.

We arrived by 1 p.m with a lot of luggage, and the receptionist insisted on checking us in by 3 p.m. Though most hotels have fixed check in times, they're usually flexible, once there's available rooms, they let you in. So we found this rather awkward that we had to wait till 3pm in the lobby, and I can bet there were room available when we arrived. Apart from this, it was a great experience.