Best Western County House  

Breakfast eas nice and the staff was ok at the breakfast, my room was always clean and was quiet during night... The blonde girl is the best recdptionist, helpful and she is glad to help you...

Al Didn't like that the chck in is at 3 pm and there is an old guy as receptionist.. We didn't like him.. He checked in some other guys (older people) before 3 pm and then he told us too that we can check in too(after waiting 1 hour at the reception).. He was making differences between customers.. Like he hates visitors... He was always looking at us ugly... I will not come again because of that guy... About the blonde lady: all my respect and thank you for your kindness

The purpose was to be as close to Elyzea Clinic as I was hang surgery there, therefore the location was perfect as it was a short taxi ride away. The room was spacious and clean. We were given clean towels the second day of our stay. The maids were always friendly and smiling when we saw them.

As explained above the purpose of my stay was that I was having surgery, I therefore confirmed with booking.com a late check-out on Tuesday 8th May at 3pm as I would be in great discomfort and pain the day after my surgery. However we received a phone call at 12pm on 08/05/12 asking if we would like to extend our stay, I explained the situation and the receptionist did not believe me and claimed he had no confirmation of our late check out.I Was then forced to get out of bed and carry a laptop downstairs to show him the email (this alone was very painful), he then in a very rude manner pointed out that the e-mail did not confirm the late check-out- I had to calmly explain that if he read to the end of the paragraph it clearly stated that "Eric from reception confirms this". I was clearly in great discomfort and pain and I felt that the receptionist spoke to me extremely rudely and showed absolutely no apology for having dragged me downstairs in such a rude and unthoughtful manner. This was very much the way all the reception staff were towards us for the entire stay. I am fluent in French as I have previously lived in France for 11 years, therefore I made the effort to speak in French to the hotel staff in order to be polite, however I was always replied to in English. At one point I was very rudely asked "What do you want- English or French?!" This was not said in a polite manner, it was extremely abrupt and rude and I was cut off mid-sentence. I had absolutely no problem communicating with anyone else in Belgium in French so was shocked by this response. I greatly enjoy city breaks and staying in hotels, however I felt that the poor attitude of the hotel staff really put a downer on my stay at Best Western County House and I will not be staying there again, I will certainly advise friends and family not to stay there either. I

Calmness no children around, strangely. Good breakfast restaurant busy in evening although did not eat there. Often hotel restaurants are quiet in the evenings. Lovely balcony.

Room could do with air conditioning when it is hot. Good balcony but overlooked by household opposite.

* Very clean * Working Wifi * I was able to park my car in the surroundings without too much difficulties * Very nice breakfast

The wifi could be better : Skype calls were not smooth.

Breakfast

(+) safe parking garage, clean renovated bathroom w/ tub, uncomplicated & free internet access

(-) window in room 122 was broken and taped, didn't close well, so a draft of cold air and noise came in steadily - I had to fix it with more tape from the supermarket, then it was ok. Breakfast isn't overwhelming, the usual French-type thing from industrial production.

We do not like it at all.

I booked a double room but they gave a twin - when I pointed this out they kindly upgraded us to a suite at no extra charge. Was very pleasant stay

There is always a shortage of tea and coffee etc - they leave the kettle trays and with all the sachets in the landings on each floor opposite the lifts and you have to go from floor to floor to try and find what you need!! Not very good!!

Location and staff good.

Small selection of dishes for breakfast. Room sound insulation is poor.

The relaxed informal atmosphere,balcony,ability to smoke in your room and the comfortable beds

No tea or coffee making facilities

Good for temporary stay.

The County Hotel management are not client faced. Very inflexible approach to the customers issues and playing blame games to the third party whenever they can. Be careful. Would not advise.

Inspite of problems of communication while booking I am extremely sattisfied by the help provided by staffs and management. No problems at all. Good stay and very helpfull staffs.