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Newest reviews for Hotel Best Western County House

  • Anonymous
      Switzerland
    August 26, 2014

    (really)pure breakfast, the building is under construction, and the rooms and the furniture are old and not 100% clean

    5

  • Didier
      France
    August 5, 2014

    breakfast (good, plentiful and till late), location on tramway stop, direct to Louise Place, stations, Bourse/Grand'Place, free street parking possible in area, balcony, nice patio, polite staff

    minimal comfort for a 3 star hotel: room rather smallish, lack of shelves in bathroom, no lock bath door opening outside, small writing table badly placed, a couple of garden chairs on balcony would come handy... wifi connection broke suddenly, noise of electric drill in hotel early morning, pillows no good

    8.3

  • Martin
      United Kingdom
    August 5, 2014

    Very helpful friendly staff. Family room was very well catered for with a kitchenette and separate double bedroom off the living space that had a huge double sofa bed for the children, but still had lots of space to move around. Extensive continental breakfast. Excellent value for money.

    Due to warm weather the rooms were a little hot although a fan was supplied.

    9.6

  • Anonymous
      United Kingdom
    August 3, 2014

    I stayed in your hotel for the 3rd time during the last few years. The noise from the street and the lane to your parking is unbearable. For instance my room was on the 3rd floor above the lane leading to your parking where deliveries are being held at all the hours of the night. Over the 6 nights I stayed in the hotel, there were deliveries at 3 am, 4am, 5am and during that time the delivery trucks didn't switch their engines off. Some had lifts that went up and down, doors slammed etc. Most of my nights were sleepless. As soon as I got to sleep after one delivery another arrived and again it took me a long time to get to sleep again. What is most inconvenient (and I complained about this during my previous stay but obviously nothing has been done about it) is that the coffee/tea making facilities are placed on a piece of furniture outside the rooms in the corridor opposite the lifts. This is not what I am used to in any hotel I have stayed in before. Also there was a smell of sewers/humitity in my bathroom. I will look to stay elsewhere for my next visit to Brussels. Being a member of your chain of hotels I had never received offers of discount to stay in this hotel. The offers are always of things I do not need nor want.

    6.7

  • Judith
      United Kingdom
    July 19, 2014

    Beds were very comfortable Room was clean Breakfast was good Reception staff were helpful

    Bitten by mosquitos at night. There was a net curtain but it did not seem to deter them. It was exceptionally hot and sticky. My daughter did not rate the sausages at breakfast.

    8.3

  • Ketja
      Belgium
    July 10, 2014

    Breakfest

    TV, too hot in the room, english of the staff was not so good

    6.3

  • Anonymous
      Hungary
    July 7, 2014

    It was comfortable, practical and friendly.

    10

  • Annika
      Belgium
    July 4, 2014

    I can unfortunately not tell you much about the quality of your hotel as I only booked it for 4 visiting Swedish friends of mine since I couldn't put them all up in my apartment. However, your hotel is excellently situated, very close to my home and to public transport (trams and buses) so I will certainly book it again especially since my friends were very pleased with their stay (and the price) EXCEPT unfortunately for an incident on the last day which I am keen to report. (See minus point)

    On the morning of their departure (around 9 o'clock), 8 June, the lady in the group asked the receptionist on service to order a Taxi Autolux for the airport at 6 pm (she had the voucher in her hand). Much to her surprise (and to mine!) he refused to do so "as it is not the taxi company we work with"!! I have never heard of a hotel receptionist who refuses to call a taxi for his guests! What he didn't know was that I had visited your hotel on the afternoon of 4 June to check that my booking was in order and I also explained to the very friendly and service-minded lady then on service at the reception (she is the reason why I have marked Staff with Good) that I would arrange for an "aller et retour" ticket with Taxi Autolux for my friends. She said: "No problem, we are used to that!" So how dare this male receptionist to give my friend such an answer? He made it worse by giving in in the end when she got the other 3 male friends to insist since neither of them speak French nor Dutch. Pure sexism thus! But also it is unacceptable to refuse to call Taxi Autolux when they together with maybe only one more taxi company are the only ones offering return tickets to Zaventem airport.

    8.3

  • Anonymous
      Belgium
    July 3, 2014

    Clean, frendly staff, good breakfast, comfortable rooms, excellent location.

    Missing of small refrigerator.

    7.5

  • Patrick
      Switzerland
    June 27, 2014

    Value for money Clean and confort Parking

    8.8

  • Olivier
      France
    June 26, 2014

    It was one of the very few hotels where it was still some rooms available ! Wonder why ? Room smelling old carpeting, staff not nice, breakfast roomwithout windows !

    5.4

  • Anonymous
      United Kingdom
    June 13, 2014

    Good location with secure parking. Very pleasant staff at reception and at breakfast. Room and bathroom on the small side but very clean. Bed was fine, reasonable variety for breakfast. You get what you pay for and this was a comfortable cost effective solution for us.

    Rooms are dated.

    7.9

  • Nigel
      United Kingdom
    May 28, 2014

    Nice location in Brussels but a real train journey into centre. Take the tram outside €2.50 to centre. Helpful reception staff. Good garaging for car but if busy limited spaces.

    Hotel is dated and tired - needs face lift and re-fit to modernise. Comfortable but like staying at your grand parents place. Wifi access a pain - why not give for free? Breakfast room small. Busy when I went down.

    5

  • Mavis
      United Kingdom
    April 29, 2014

    The breakfast was excellent.

    We needed glass door open in order to have some fresh air which meant the traffic was quite noisy. And during the first night of our stay people in nearby rooms were very noisy.

    7.1

  • Virginia
      United Kingdom
    April 19, 2014

    Helpful and knowledgeable staff. Breakfast buffet was good and I appreciated having so many BBC channels for news, which I think is more reliable than CNN.

    It was noisy. I had a room on the front of the hotel and I was kept awake by revelers coming home late at night and construction. But there was no noise in the hotel which was great.

    7.5

  • Rodrigo
      United States of America
    April 11, 2014

    Staff is very helpful and wifi was decent

    Rooms are dated and the whole building just needs renovating

    4.2

  • Anonymous
      Belgium
    April 8, 2014

    Everything was according to our expectations except the breakfast and the bathroom, they were even better.

    8.8

  • Giacomo
      Italy
    April 6, 2014

    Location

    Moquette Wi-Fi Cleanliess

    4.2

  • Matthew
      United Kingdom
    April 4, 2014

    Nice place, slightly antique feel, good fresh, quick bar food.

    Single room really quite small, but adequate.

    7.9

  • Aurelien
      France
    March 11, 2014

    Double bed as requested. The room and bathroom were clean. Late check in without problem. Tram station right in front of the hotel to go to the center.

    Very hard to park unless you pay the parking 14eurs/day. The windows are really thin, so If you are located street side, you can hear all the traffic. The walls between rooms are really thin as well. Shared balcony with neighbors.

    6.7

  • Sandra
      United Kingdom
    February 12, 2014

    It was perfect!!

    There wasn't anything tha I didn't like.

    10

  • Malcolm
      United Kingdom
    January 9, 2014

    We arrived at 13.00 via Eurostar, with the official check-in being 15.00hrs. The reception staff rang around, found us an available room . No Problem. Later we arrived back at 23.30 and we were desperate for some kind of food - again not a problem, within minutes a sandwich, with salad arrived. Again without drama. Great Service.

    This is not a new hotel , however the rooms are adequate and spotlessly clean.

    7.9

  • Anonymous
      United Kingdom
    December 30, 2013

    Its convenient situation for my purposes, including access to public transport. Room comfortable and facilities fine. Breakfast was ok.

    Thin walls to my room meant that there was rather a lot of noise from next room (eg television.) Also noise from the corridors and doors banging (it was Christmas.)

    6.7

  • Paulo
      Spain
    December 23, 2013

    Very good location for a bussiness tryp, public transport for easy acess. Ver helpfull , and friendly staff!

    7.1

  • Lars
      Denmark
    December 21, 2013

    Nice big room

    A bit old fashion style

    6.7

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