Hotel Bristol Stephanie

The location was good, the room was very nice, the staff was quite helpful. It was what I would consider a higher end hotel based on other hotels I have stayed in within Brussels. This is the first time I had stayed at this hotel, and plan to stay there for future visits. I hold a meeting with my entire staff twice per year. They come in from the US, Belgium and Norway. I have decided to use this hotel for future meetings.

No, there was nothing I didn't like about the hotel.

spacious rooms, clean, location, diverse breakfast, attentive to your needs.

Its listed as a family hotel but there was nothing for the kids to do - like a play area would be a good idea.

comfortable, very spacious rooms. Hotel is in a nice location on the avenue Louise

the staff could have been a little more helpful and efficient at checkin (but were much better after that, perhaps the initial receptionist was being trained) also the room service menu was not great, particularly for vegetarians.

Very nice stuff. We have some problems with our reservation in this hotel, but thanks to the stuff these problems were solved without strong inconveniences.

Hotel has a perfect location: subway and tram stops are close by, right in the middle of the shopping area

Cleaness, Kindness

Various rates depending on the source of reservation

The hotel is convenient for the business district and provides a good breakfast

I was in the annex to the rear of the hotel. There was a great deal of noise from lorries all night and the duvet was appropriate for extremely cold weather, rather than a comfortable room. Result - very little sleep.

The place is very good, the room was comfortable, I liked this stay more than the others before.

I loved the size of the room - it was huge. Also, the bed was very comfortable.

The elevators are ridiculously tiny but that is not unusual in European hotels.

A pleasant hotel, welcoming staff, good service.Room very comfortable and well serviced.

A lovely room with good facilities. A convenient location, and helpful staff on arrival and check out.

There is a charge for wi-fi in the hotel. Since so many of the guests are travelling on business I would suggest that free wi-fi would be a good marketing strategy for the hotel.

Actually nothing. I ordered a supirior room which I have chosen from pictures that I saw in the web site. The room I was given, was placed at the corner of the hotel, 5 min walk from the lobby. It was small and depresing and smelled strongly like lemon. There was no bath tub but only a shower. When I complained to the reception staff, I was told, that superior room (or as they classified "standard and superior are the same"). What we got after complaining was much better than the first room, but even this room had a very low maintenance. I got locked twice in the room, the bath cap doesn't function, air condition is very noisy, windows to the balcony don't get locked…etc.

The worst issue in my view was the staff, when we checked in we got a very poor room that won't support two stars hotel, I went to complain and the lady at the desk told me that this is what we booked, a "standard room-classic room". When I asked the manager he told me that this is a "superior" room and this is what we ordered. I ask to change it to a real superior room and they said they are fully booked. 5 minutes later the door bell boy came to the room and said we have another room. This one was nicer but then the manager called and said that this room will cost 50 Euro more cause this is a "business room". I asked a late check out and he agreed till 14:00. When I came at the next morning for asking for later check out, the operation manager was there, and he refused even to respect the 14:00 that he could see that was approved. I could not have it any more so I started to complain in front of him on the all service, before I even finished saying that I like the current room, he jumped and said that the room is smaller but has a balcony and this a superior room, of course unlike the other guy that said before business. I asked to know why or what are the differences between superior and standard, and he says it's the same thing. It is unlikely to find such a hotel in such city especially in such hotel chain that the staff is unreliable, it is a shame that three different receptions guys will have differences "type of rooms" and differences versions. I traveled all over the world and I never ever had such an experience.

The Hotel from the outside did not look so impressive, however once inside it changed to a luxurious feel. The room size was excellent and the decor very pleasant, the facilities were also very good. My wife was impressed by the illuminated vanity mirror and would love to know where she could acquire one from?