Hotel Bristol Stephanie  

Big, nice and clean room and bathroom. Reasonably quiet. Good location.

Telephone in room not always connected and front desk rarely answered outside or in-house calls. The one local call (5 minutes) we managed to do cost 7 Euros! Lift not functioning at departure which meant taking the luggage three flights down a narrow emergency exit as room telephone didn't function. None of the items stated on website or in hotel info pamphlet in the room were for sale at front desk. Our room nearly broken into the first evening, made us feel unsafe and a request to change rooms was met with a non-interested reply from the front desk. The front desk staff were unfriendly, arrogant and thoroughly unhelpful throughout our 4 day´s stay. A hotel that could have been nice, but we would warn anyone to stay there as there is no service-mindedness whatsoever among the staff.

Location and comfort

Restaurant staff - rude, impolite

We particularly appreciated the size of the room, the quality of the furniture and the overall cleanliness. In addition, car parking was free of charge during week-end.

Hotel staff, particularly in the reception desk, was not always welcoming and kind.

good position, rooms are quite big and clean.

Elevators are incredibly small... one was out of order for a entire day, every time we had to wait for minutes.

Room is big, comfortable and clean. Value for money. An independent balcony is a surprise. Recommand for business trip. A little bit far from the Grand Place (walking 30 minutes)

The "Classic Family Room" is a great value for the money - huge and comfortable. Breakfast buffet is decent, especially when included in the price.

Some confusion about whether or not city tax and breakfast are included in the price were eventually cleared up by showing/forwarding the booking.com receipt. Nobody seemed to care about the dinner tray (with leftovers on it ...) next to the lift for the whole time I stayed there (3 nights), even after pointing it out to reception. Otherwise, I would have rated the hotel even higher ...

Great location, big room, big bathroom, nice design

Staff wasn't polite, and beds are too soft.

Very chic hotel with well-kept rooms and stately furniture. Nice overall decor and location is quite comfortable. TV channel choice also quite good.

It could do with free wi-fi in the rooms, cosnidering that other nearby hotels have this. It's also a little odd that the door should be closed after midnight in such a large hotel.

very comfortable room

Nice breakfast, nice rooms, very close to the shopping street.

It seems that family rooms want to separate couples and keep the single beds apart.

they upgraded our room, were very friendly. The breakfast is ample - but they do not look after timely renewing the empty bowls etc sometimes.

mess with billing on our check-out, still did not understand how this happens. Am gonna ask for some explanations from booking.com.

Excellent location near shops in Avenue Louise, restaurants in Chatelain and Ixelles and museums in Mont des Arts. Friendly and efficient service, big rooms and very comfortable, large beds. Le Pain Quotiden -café just across the street (Avenue Louise 124) is a wonderful place to have a breakfast if that's not included in the room price.

There could be some more storage space in the rooms.