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Korte Zilverstraat 3A-5, 8000 Bruges, Belgium – Show map
Excellent location – rated 9.5/10! (score from 1022 reviews)
Rated by guests after their stay at Best Western Hotel Acacia.
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1024 verified reviews
They speak your language!
Best Western Hotel Acacia's staff speaks: Dutch, French, English, German
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Food & Drink
Bar, Breakfast in the Room
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 15 per day.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 10 per day.
Room Service, Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, Laundry, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Dutch, French, English, German
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
One child under 3 years is charged EUR 25 per night in a crib.
One older child or adult is charged EUR 50 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
The maximum number of total guests in a room is 3.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 1022 reviews
Value for money
Show reviews from:
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Initially no tea making facilities, but these was provided for when asked
Amazing location, good value, nice decor & comfortable rooms.
Lady on front desk was very frosty on check in Xbox check out.
The ease of getting around, the beautiful city. Very romantic you could do as much or as little as you liked
The noise at times from other guests coming in late as corridor very echoey and room 109 was next to a painting on the landing which guests stopped to look at and talk very late/early hours of the morning
Location and underground parking is excellent, the lift was always prompt. Good size room with air con if needed.
The plug in the bath/shower didn't work, you had to pick it out with a finger nail instead of turning the knob. Lack of a soap dish, I know it sound petty but the sink is shaped like a bowl with only a rim and no flat areas so the bar of soap the hotel supplied just ended up on the counter. In the breakfast room the four slot toaster worked on on only one and a half pieces of bread, we complained and were rebuked "its a new toaster", anyhow the next day the staff apologised and said a new toaster would arrive two day after we left, not much use especially as one could have been bought the day it went wrong from the hardware store 100 metres away! Oh and the patio door in the room to the "terrace" only locked at the bottom. We worked out how to use the sfae but only because we have one similar not because of any provided instructions.
they did not provide conditoner
Welcome, room, thoughtful discount card, location... All good. Breakfast was ok and overall the hotel exceeded expectations.
great location, lovely and close to the Christmas market & central Bruges! Large room with our own dressing area, lovely big bathroom & super friendly receptionist! Highly recommend it, especially a young couple (I'm 26) travelling together!
We have stayed here before. Good breakfast with bacon and eggs. The location is excellent with the centre of bruge being just around the corner. Overall very good.
Nothing really. The safe didn't work but I'm bring rely picky.
Facilities impeccable will book again and have room with terrace/ balcony
Rain on Sunday otherwise great relaxing break
No tea, coffee facilities in the room Drain smells in bathroom
Location was excellent, staff very helpful and friendly even Coco the parrot said hello.
Nothing about the hotel just really awkward if you are driving as it's all one way miss the turning for the hotel and it's back around the whole town to get back.
The breakfast The location The room and view of the church The lovely sheets Coco the parrot
The lack of hot water in the bath and shower
The hotel was central and breakfast was good
Reception staff were very off hand we found and not particularly helpful. We missed the "service with a smile"
Location was fantastic! Just a two minute stroll from 'Market Square' and attractions. The hotel was clean, comfortable and staff where very polite and helpful.
No kettle in the hotel room. Apart from that everything was fantastic!
Location , comfortable rooms , welcoming reception
The room was cold, no visible heating just a portable heater. The room was cleaned and the bags of rubbish left in the room. Wifi didn't work in the bedroom.
Staff were really helpful and cheerful. We really enjoyed our stay.
Staff ,central position various restaurants close by
Very close to centre Very clean Good staff
No tea coffee in rooms , but available from reception
Very friendly and helpful staff!!!! The hotel was very clean. Breakfast was good with lots to choose from. After we asked for a cup of tea/coffee we got a kettle and tea/coffee in the room :-)
I didn't like the pillow on the bed, too small and not soft enough. We weren't made aware that we could get 'coffee/tea make facilities' in the room until we asked for a cuppa.
Location and size of room
Location is great, just a couple of minutes walk from the market square.
The bed was very low and not as comfortable as it could have been. The bar is open until 1 but later in the evening the barman kept disappearing to deal with new arrivals because there was no longer a receptionist.
parking in Hotel
I made a reservation through you and wanted to modify it from one day to two. Your website directed me back to the home page and I made what I thought was a modification. During my stay I received a notice from you that I had not kept my reservation. When I told the hotel clerk that there must be an error, she was very rude and directed me back to booking.com. When I notified booking.com, I was referred back to the hotel. I have been charged for 3 nights rather than the two that I booked and stayed. Both booking.com and the Acacia have been recalcitrant and I have been overcharged. I cannot say enough about how I have been inappropriately treated and overcharged.
Have stayed in many best Western hotels, unfortunately this was by far the most unwelcoming we have stayed in, very impersonal, the staff weren't welcoming or very friendly,
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