Best Western Hotel Acacia  

We were particularly impressed with the young lady at the reception whose first day it was to be alone there (we arrived at around 8.30 P.M. on 10 July). She was friendly, smiling and very helpful. A credit to your hotel.

We were unaware that there was no parking place beside the hotel and would have been happy to note that on the website. Also, since were had to travel back to Denmark, we wanted to leave very early so that breakfast from 07.30 seemed a bit late to us. The lady in the breakfast room, however, did accommodate us so that we could eat breakfast at 7. She too was very helpful and very nice.

Friendly and helpful staff, rooms were standard but comfortable and clean. free wifi was a bonus.

shower had very low water pressure.

The location was fantastic and to behonest, thats about it really. Oh, apart from hotel parking which is scarce in Bruges.

The hotel, whilst decorated quite nicely was rather tatty in places and the lighting was so dark it made the stairs dangerous. There was no airconditioning and so we had to sleep with the window open. It was so noisy that on both nights we were awoken by rowdy pedestrians ( one lot playing football down the cobbled street with a beer can! The breakfast was minimal,as were the staff numbers. Lastly, the parrot in reception made me feel uncomfortable. He was allowed to roam but we were told he did bite. Poo from the bird was all over the floor in the morning but I did expect that to be cleared up. When we returned much later ( appx 10pm ) that night it was still unclean. I will never recommend or stay here again.

The breakfast was pretty good, the location was great, very convenient.

The room are way too noisy to be able to sleep properly. The walls are very thin which means you hear absolutely everything, especially from people passing by the corridor.... Not worth it.

All the staff were very efficient and helpful. Breakfast was good with plenty of fresh bread, pastries, croissants, eggs, cheese and meats. There was also hot bacon and scrambled eggs. Champagne was available every morning but we only had some once to celebrate the New Year. Coco, the multiligual parrot usually welcomed us each with a "Good Morning" which was fun. The room was large and comfortable and the location perfect for sightseeing in the City. We had pre-booked parking so it was very convenient to park in the underground car park and, although it cost15 euro a night we thought it was well worth it in the City Centre.

Nice hotel clean friendly

Locality

Price

The Parott, and parking under hotel

Room could be cleaner

nice staff , and good parking facilities which is well worth the money , hotel is very central with good walking access to shops and musems , common parts of the hotel are a bit dark , nice hotel overhall

common areas could do with a paint but this was not a major factor

Great location, friendly staff

Pillows could have been better i.e. no selection available in the room.

Very pleasant, nice stuff, nice pool and sauna...

In a double room it was 2 bed beside each other, instead of a king size bed. The beds were slipping away all the time, I was falling into the gap between the beds during the night, as I tried to grab my partner. :( else everything was fine.

Only the location. The hotel urgently needs refusbished and updated yet charges rates in line with other hotels in Bruges with a much higher level of accomodation and services.

Rooms were cold with only one small wall mounted electric heater. No in room service apart from a mini bar. Hot drinks like tea or coffee only available from a vending machine in the disused hotel beauty salon on the ground floor.

Amazing location and very clean rooms with a good amount of space for a European hotel