The Crowne Plaza Brussels - Le Palace  

Not a lot. Overpriced business hotel. Rooms are clean and comfortable, but for this price one expects more. A lot more. There are much better hotels in Brussels for less money. I will not be staying here again. I was on a business trip at Dexia, Place Rogier. The Crowne Plaza Brussels is right next door. That was the only advantage of staying at this hotel.

Worst breakfast buffet I have ever had in a hotel - scrambled eggs must be made from powder and water - really awful. Bread is not fresh. Fruits (melons, pineapple, etc.) are not fresh - they taste like they've been sitting in refrigerator for days. The pastries (croissants, pains aux chocolat) area ok. The hotel hosts various business events and they frequently close the access to the Place Rogier, meaning all guests have to enter and leave by the main entrance only. Despite frequent complaints the hotel management doesn't seem to care.Staff are aloof, unengaged, uncaring. Hotel bar was closed one evening, reserved for a some group event.

Staff, room and the breakfast were all excellent.

More like a very good 3* than a 4*

Good location, close to shopping, about 15min walk to the Central square. The hotel is catered to business people, very clean rooms and large rooms. The hotel is very quiet with an excellent breakfast. The rooms have no carpet which we loved!!!!

The cleaning lady kept taking our keys and we had to go get ones every day which was very odd! She never left enough towels and we had to request more. She would turn the heat down all the time which made the room so cold, especially when you want it warm after walking around Brussels on a very cold night!

Friendly staff, good service, good breakfast

poor sound insulation

The Hotel at large is very nice a combination of modern and old buildings is fantastic. The staff is very keen to help although I had...... But I willl explain hereunder. Food fantastic the bar is very relaxing cleanliness etc. I loved my stay

An accicent occured whilst checking out wher the system did not release my visa card money. I had to pay cash as the receptionist told me that the day after she will speak to the accounts departement so that I would have my problem solved. The day after which was my last day went to check re the money if they were released and I had no reply. I went several times and they once again told that they are working on. At one time the receptionist came showing me just an email that Mr. Grimbaud sent to the bank to release my money. I was frustrated and filed a complaint to both Mr. Grimbaud Financial Controller/ city ledger and to the Ass. General Manager but I was and still am without acknowledgement and reply and my money are still blocked. So whilstthe staff were all friendly then on another note the ass.gm and the finacial controller did not bother to handle a situation which the hotel system caused. Kevin Camilleri RM 625

Few points worth to mention regarding the hotel: 1. standard high quality of accommodation at a reasonable price 2. very professional service / staff 3. free Wi-Fi connection (included in the room price) 4. nice choice of different foods for breakfast

Friendly staff, discount via booking.com, close to shopping street

Windows couldn't open - for fresh air at night, this would've been nice.

Clean, and well positioned

Hoovering whilst we are having breakfast Cooked food at breakfast was always only luke warm

The hotel staff are really helpful and friendly. The rooms are clean and comfy. The bar was welcoming and location was good. We would stay there again

Not much really it was really good value for money

Good location, quality service, pleasant stay, nice staff

Location was great.

The hotel was old and the bathroom was not circulating the air and the not very clean due to being old.