The Crowne Plaza Brussels - Le Palace  

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We went to visit our daughter who was flying into Brussels for one day and staying at the Sheraton which was opposite. As such we compared both the Crowne Plaza and Sheraton and for us the Crowne Plaza was the perfect choice, being friendly, personal and with a warm ambience. Reception staff were welcoming and changed our room when we asked for one with a view if possible. Decor in room was relaxing and comfortable and facilities good with plentiful supply of coffee/tea/milk. Bed was V.comfortable. Breakfast choice was extensive with wonderful selection of fruit juices, cereals, nuts, cheese, cold meats,fruit etc. English style breakfast was little unappealing with streaky bacon only (prefer back) and powdered scrambled eggs which other people have commented on. Boiled eggs were cold. However oriental style stir fry (one with noodles other with rice) really tasty and we chose this both mornings. Breakfast staff were courteous and friendly. Wide selection of teas and coffees available too. Underground parking was very convenient in Parking Rogier Euros 14.30/day and we felt car was safe. All in all a great stay

Only fatty bacon and powdered scrambled eggs!

Breakfest is poor as for the hotel category

The Hotel at large is very nice a combination of modern and old buildings is fantastic. The staff is very keen to help although I had...... But I willl explain hereunder. Food fantastic the bar is very relaxing cleanliness etc. I loved my stay

An accicent occured whilst checking out wher the system did not release my visa card money. I had to pay cash as the receptionist told me that the day after she will speak to the accounts departement so that I would have my problem solved. The day after which was my last day went to check re the money if they were released and I had no reply. I went several times and they once again told that they are working on. At one time the receptionist came showing me just an email that Mr. Grimbaud sent to the bank to release my money. I was frustrated and filed a complaint to both Mr. Grimbaud Financial Controller/ city ledger and to the Ass. General Manager but I was and still am without acknowledgement and reply and my money are still blocked. So whilstthe staff were all friendly then on another note the ass.gm and the finacial controller did not bother to handle a situation which the hotel system caused. Kevin Camilleri RM 625

The comfort of the hotel was its best feature. Beds were lovely and soft and the overall state of the room was impressive.

Staff at reception seemed quite disorganised for a 4 star hotel. They had a long line up of people waiting to check in while one manager stayed on the phone and the other acknowledged the long line but didn't actually stop to attend to people. It didn't create a favourable first impression.

Good location? not far from either central part or the Nord railwaystation, which is comfortable to reach the airport.Polite staff at the restaurant, clean rooms. It was very pleasant to find the tea equipment in the room after a and long eventful day.

The deposit at a check-in. Nobody told about it before and no notices about it during on-line booking. It was a graet ammout of a half of a real accomodation fee (50 euro per day - 50 or 100 euro as it is usually). If you are ready to stay there for 5 days for example - be rready that 250 euro will be blocked on your card without any notices before.

We booked a double room making use of the term that children under 12 could stay freee of charge. They gave us one of the larger double rooms with a double bed and a double sofa bed. Very spacious. Given the general cost of hotels in Brussels, this was a very good deal very close to the tourist attractions in the city centre (walking distance, about 10-15 minutes). The breakfast was also good, both in terms of variety and especially quality, but maybe not one of the richest I have had in four star hotels elsewhere.

The hotel is an art deco building of about 100 years. Overall you don't feel it as an old hotel, but in some details (eg wall painting in some places) it could use some refurbishing.

The restaurant was closed and we were not informed ahead of time.

It was a beautiful hotel with wonderful amenities. Rooms were fabulous, breakfast was fabulous (lots of variety to choose from), bar was fabulous and cozy, reception was nice, helpful and friendly. It is great for any traveler that prefers a clean, nice and large spacious room, and of course a wonderful and accomodating all around staff. I will stay there again on my next visit to Brussels.

The breakfast is not as good as the Sheraton Rogier

The location was great. I liked the hardwood floors and the fluffy duvet in the room!

I paid for the room in total online and then was charged tax in person before checking out !! Not good.

The location of the hotel is excellent. Nice breakfast. The staff was always willing to assist. Free wireless internet in rooms was fast and connection was excellent. Guests can also use computers at the business centre free of charge.

The only downside was that we could hear the noise from the adjacent roons.