Our room was on the fourth floor (no lift), so maybe not ideal for people with mobility issues (or a hangover and 50kg plus of bags!). But that wasn't a bad thing, just one last hurdle before enjoying the massive, comfortable bed!
We arrived for our one night R&R stay around 90 minutes before check in, bedraggled, wet and tired, and the lovely young man on the reception desk had no problem letting us in the room early (which, with a hangover and "festival flu" as well as masses of baggage, was a life saver).
The room itself was impeccable,the decor was excellent and the bathroom / shower was luxury (nb - no bath, but great shower).
All the staff we interacted with were helpful, friendly and polite. The location was excellent for exploring Brussels and the breakfast was more than reasonable for the cost. Definitely going to stay here again next year!