Grand Hotel Casselbergh Brugge  

The hotel was excellently placed for making the most of a break in Bruges. The facilities were superb especially the public rooms and bedrooms. The bedrooms were perfect, very comfortable and many have views across one of the cities canals. It is only a couple of minutes walk from the door of the hotel to the central town squares and shopping streets. The hotel restaurant does not serve any meals other than buffet breakfast. I wouldn't hesitate to book again, especially as the price I paid seems excellent value for this standard of accommodation. 10 stars in my book.

Excellent Location - right in the centre of Bruge. Beatifully decorated luxurious hotel and the rooms matched this also. Recommend anyone to stay there.

Watch out for the egg shells in the scrambled eggs!!!!!

The hotel was spotlessly clean throughout and very relaxing. Excellent breakfasts with plenty of choices. All staff very helpful. Could find no faults with the hotel at all.

Breakfast staff were friendly and service was good!

The reception staff were extremly rude and unhelpfull! Also observed their rudeness towards others. There was no help with arrival and we strggled with our luggage but found a baggage trolley and transported ourselves. On rising the next morning the trolley was still sitting outside our room. The room was dark and dingy and curtains needed to be drawn at all times as we were located next to reception with people constantly walking by and looking in. The rooms were not made up untill extremly late in the day and on one occassion we had to make up our own room changeing towels and sheets etc... Additonally the room was full of mosquitoes and my son and I were bitten severly to the point of needing to visit the Dr. We come from Australia full of mosquitoes but have never been bitten like this....Over all shocking experience!!!!

A truly lovely hotel. We stayed in one of the 'attic' rooms, which was very spacious, quiet, well appointed and clean. The location of the hotel was central to all of Brugge, so everything we wanted to see was just around the corner. The breakfast buffet offered a wide range of tasty foods. We found the staff to be very helpful and accommodating. The only downside is that we couldn't stay on longer. We would recommend this hotel to anyone visiting Brugge.

Location was amazing, really easy to get anywhere quickly from here. Amazing breakfasts

Part of the bar (the nicest part with the fire) was shut off after our first day for general maintenance work which was quite noisy. Service at the bar was very slow and we sometimes had to ask at reception for someone to come through and serve us. However all the staff were lovely

A perfect location for the town centre, and a very comfortable and happy stay. Lovely fire in the bar and beautiful decor throughout.

The Hotel is nicely decorated, clean, staff is professional and overall well managed. Comfort Room is on the small side, the suites are great.

The Hotel is very good yet to name the only real flaw I noticed is that it is a bit 'cold' and misses a smile at the reception giving an extra sense of hospitality. The staff is rarely at the frontdesk, they are professional and attentive, yet lack icing on the cake in terms of hospitality and friendlyness (hello sir how are you doing etc). Having said that the bartender is great. A great receptionist/ doorman would do the trick. PS: Oh and the rate I was given by the receptionist was lower than charged later but we sorted that out.

The rich elegance, the ambience, the quietness and tranquility, the polite staff. The rooms are amazing with the most comfiest bed I have ever slept in, the modern clean large bathroom and shower with l'occitane soap and shower gel. The carpark is amazing as it is underground and you drive the car in to a lift. A fantastic loaction in a fantastic place. Unbeatable

Beautifully decorated in an elegent victorian style. It was a pleasant surprise to found working fireplaces in the lounge/bar area. The hotel is stragetically located within walking distance to the historical center. I would recommend this hotel to friends and family.

This was a lovely hotel and we loved staying there

We should have stayed longer

Superb location, friendly and professional staff, quiet interioor and clean and well furnished rooms, large bathroom.

Pro staff

Room a little small