Relais & Châteaux Hotel Heritage  

Its central location. It had a New Year's Eve Dinner which was excellent. The service from staff was excellent too. Public areas nice.

Although a Standard room, we felt it small and in need of refurbishment. There was also a lot of noise from the street. We have stayed in other four star hotels in Bruges and the bedroom at Relais has been the poorest, however their public areas are nice.

Great location, really helpful and friendly staff. Great to have car parking facilities on site. A little pricey for what you get, our room was quite small and overlooking other buildings rooftops but for the amount of time we stayed in the hotel it didn't really matter and we did only book the standard room. We would suggest this hotel for someone who likes to be very central yet in a peaceful street.

The location was excellent. Would recommend parking in the underground car park 5 mins walk away, as the hotel parking is expensive. Having said that, we loved the hotel (stayed in a superior room) and were very impressed with the level of service and friendliness of the people. We visited Brussels last year, around the same time, but much prefer Bruges. The hotel staff were very courteous and helpful and loved the fact that there was an iPad in the room - very useful for looking up the Christmas markets; not sure if that was because we were in a superior room.

Hotel parking very expensive at 35 Euros a night.

Excellent location and very good room

Price

This hotel was very nice, great location and wonderful to stay in. The staff was very nice and helpful, very welcoming. Nice rooms, bigger and very comfortable. And got a great price on booking!

Lovely hotel, attractive room, good service.

Bathroom: inadequate lighting for mirror. Bathroom floor floods on showering as the shower floor is slightly higher than the bathroom floor, there was inadequate tilt to the shower floor to let it drain completely to the back drain, and there was no rubber strip to close the gap.

V comfortable, excellent location, v quite. Underground garage, which was rather expensive.

Would have expected tea and coffee making facilites in a hotel of this standard.

The receptionist was very helpful and friendly. The appearance and décor of the hotel was elegant and attractive. The guided tour of the city that was included free of charge was excellent, informative and well presented.

A fairly high price for the rooms. Meals at the hotel also looked very expensive so we did not choose this option, using other restaurants and café instead. The room was small but adequate. Air conditioning was full on when we arrived so it was very cold. Nobody pointed this out or showed us where to turn it off. The bathroom was not cleaned as well as it should be.

I have stayed before and enjoyed it, but was disappointed no room service and no restaurant. Also found some staff had a language problem when explaining things, but perhaps that was our fault! I am still waiting to hear if I have been charged twice for my accommodation..as I had to sign for everything at the end of my stay! But, I would still return as we love the feel of the hotel and it's position (and Bruges).

Excellent reception and service from the hotel owners.

The hotel is fabulous in every way---the staff, the services, the restaurant,------- we parked our car in the hotel garage and the staff washed the windows and got all the bugs off the car without our requesting-----everything was terrific!

No complaints---this hotel and its staff is wonderful!

Excellent staff / Great Location