Hilton Antwerp  

freezing at night

Friendly and very helpful staff. The facility is very nice.

Tv channels are very limited and the fees for internet are very high.

Location is superb; rooms are comfortable and clean although somewhat worn.

Outrageously expensive for wireless internet. Breakfast overpriced.

It is a superbly situated hotel but usually priced beyond mere mortals. The Christmas break deal was extraordinarily good, however and the hotel appeared to be near full in consequence. The Exec floor was worth the extra though the flocks of gannets at the teatime swoop were accompanied by their young. Excellent reception staff. (It makes you want to be obnoxious just to see what they would do.) Joking. But an issue nonetheless.

Like so many top rate hotels the beer range is demeaningly poor, more noticeable here in one of the crucibles of the international craft beer movement, where industrial scale convenience beers simply will not do for a lot of guests.

The location is un beatable ...... is in the centre of everything, shopping, dining, you name it ..... even has a direct door to the Grand Bazaar ..... short walking distance to every where . since Antwerp is a shopping city .... this hotel is the most convenient . The room is quiet old but not bad .... the main problem was there were too many rooms per floor , it takest minutes to walk from lift to room . Front desk staff speak English but the room service staff speaks difficult English .....

The room is quiet old and the hallway doesnt smell really good

Its a very good hotel at a great location.

Standing all smokers outside the mainentrance. As non smoker its terrible to walk through a cloud of smelly smoke before i can enter.

Excellent location, luxurious lobby area, efficient check-in procedure

Wifi costs 15 euros for 24 hours. Free wifi is a standard offer business room hire and most hostels these days, it seems unreasonable for the Hilton not to offer it, given that it would be available for meeting rooms. I was also charged a 'security' fee on check-in, which was not very well explained. An extra 50-ish euros was charged to my credit card and, according to the accounts, will not be released / refunded to the card for some days after.

Fantastic central location. Parking is in secure well lit public car park underneath hotel. Busy hotel with excellent staff. Rooms traditional style but looked fresh. Quiet rooms. Breakfast is excellent served overlooking the square. Bar and lounge always busy

Their strength is their weakness. The upside is you get a reliable high quality environment but the downside is that you could be anywhere - no Antwerp atmosphere. The extras are where Hilton get you. Breakfast if not in a package is a bit steep, bar prices are high and just picking up the packet of Pringles triggers a mini bar charge. At €7 - a nasty surprise!

Location, nice lobby, nice breakfast terrace cafe, friendly staff

Rooms are very Hilton, Sheraton etc....anywhere in the world the same Internet access should be free or at least less expensive (35 euro now for a fast connection!!)

I liked the location, the ease of checking in and out, the immediate surroundings with both shopping and sightseeing options literally on the door-step.

The building is starting to show signs of wear. If you pay premium price, you should be allowed to expect premium facilitkes. The restaurant inside and outside seems to need a bit of care...

We loved the executive lounge and the view from the roof top. Staff were very friendly.

Housekeeping was inefficient. During our 3 night stay, coffee sachets/sugar, shower gel etc. were replaced sporadically. Used towels were left in the bathroom and clean ones supplied, so we ended up with 4 bath towels and no bath mat. I can't comment about the hotel staff. Key card and express chackout mean that we only had contact with a staff member when checking in, which makes it very impersonal.