Alliance hotel Brussels Expo  

Never seen as a small room (about 2x 3 meters), really dirtycarper with much vomit or something, smelling...everything was dirty esp. whole bathroom, its radioator was so dirty that also dangereus...small window, you heard peoples lspeak in neighbour room...during two days stay for two didnt gat enother shampoo...breakfast might be ok. but at 9.30 most were eaten, another coffeemaker broken, you had to ask juice from unpolite personal. at same time as we came in the evening came also big group really noisy chinese people, only one elevator...avoi this one star hotel if you can...ok. prize was cheap, but if you´re angry whole time...Anna H

I was shocked how dated and dirty the Hotel was. The Restaurant was closed Friday Saturday and Sunday evening . The Hotel still was called Holiday Inn not Alliance which was very confusing on arrival. The Bar Restaurant was very expensive and the waiter was very rude and unprofessional. The decor was reallly dated and shabby . The Restaurant chairs were filthy. Blood on one chair. The breakfast was good and the rooms were warm , which was the only good thing about the stay. I thought the Hotel was very over priced for the standard and service.

I really did not like the Hotel at all. It was very expensive and poor customer service and facilities .

Excellent location for Expo, Comfortable room Good Breakfast

Easy to get to Grand Place as the metro system and trams are across the road from the hotel. But we happened to pick the only day when there was a national strike and no one at the hotel told us. But we were lucky we had a car even though we had picked this hotel so we could use public transport, instead we spend hours in traffic,as it is a very busy city this time of the year. Breakfast was good with a lot of choice

The room was very small with 3 single beds it had no space. But it was fine for a couple of nights stay.

The breakfast buffet, the ease of checking in, the location, the price

staff just a touch distant and formal

Bed are small,they said they have free coffee & tea in the room but when we arrive their was no coffee nor tea when we ask the front desk they have to check the room before they gave us the tea or coffee,bathroom not so clean almost empty toilet paper no tissues...

Wide choices for the breakfast.

Customer service-attitude issue Facility supplies-no warm water in the morning, unclean facilities (especially the bathroom)

The only reason for chosing this hotel was the price, with good offers for the city center non-existing (and this with booking ~1 month in advance !) Generally the place was what you should expect from this chain - although the particular hotel a bit being on the run-down side, however the expected facilities were provided. For the non-central hotel the location turned out to be much better than I had thought - few minutes walk from metro station and ~20 min metro ride to the center. The metro system is also frequent and efficient (the largest problem that it runs only raughly until midnight, so you have some restrictions for nightlife activities :) The hotel is in quite and nice area (however with no obvious entertainment options around) and a seems to be partially catering for groups of Asian tourists (which is ok as long as you don't need to take elevator at the time the whole group is arriving or leaving :) The price was decent for the chain (~90 euro/night) and for options in Brussels at that time. Will not look for this hotel if reasonably priced central options will be available, but otherwise I am ready to consider this option again.

The price they are sking for wifi (close to 5 euros/hour) is simply ridiculous. Room service was a bit lousy - during 6 nights stay shampoo was never replaced (although their liquid soap was probably better :) and on the second day they have managed to break one of the wall lamps over the bed (and of course nothing was done to replace it). The reservation via this website included breakfast for the same rate the direct booking to hotel did not; however you don't get any priority club points (so, depends who is paying for your stay...)

Value and location

We do not like quilts on the beds. Bring back sheets and blankets so we can decide just how hot or cool we want to be in bed! Everyone sleeps at a different optimum temperature. I for one hate being too hot and with a quilt it is all or nothing! We like to self regulate our bed covers. How about it? = a selection of blankets.

Friendly helpful service, good breakfast, functional, quiet, non-smoking room as requested. Free wifi in lobby and restaurant.

Door to room wouldn't close properly, extremely high charges for Internet in room and for cable TV. Parking rather expensive and the only way to drive up to reception to unload bags is to drive into pay-to-park area so then you have to pay €6 to get out again! I find that a bit cheeky, there should be a way to check in without entering the pay-to-park area.

Lobby, reception, dining room, food in the restaurant was good. Breakfast was a benefit

Room very cramped and in need of refurbishment, dirty under the bed, obviously not vacuumed properly. Musty, smelly bathroom. Only one lift

Near to Under ground. Airport buss about 500 meter away

Rooms were too small. Internet connection was too expensive per hour 4.5 euro while it is free nowadays with many hotels. Resturant had very little choice for dinner and kitchen close at 21.30