Hotel de Flandre

room size, comfy bed, breakfast, helpful friendly staff, location, cleanliness.

Welcoming staff and a wonderful "room with a view" over the city. Fabulous 4-poster bed.

Large bath available but the shower did not have enough power for use above waist height (low water pressure). Mini bar not working (warm beer).

We experienced a very friendly and helpful reception on arrival. We were given a "loft" ie a suite on two levels with a staircase between. Upstairs in the loft afforded a view over the rooftops.

In common with many hotels they did not serve a proper cup of breakfast tea. Black tea should be prepared with freshly boiling water in a teapot, not with hot water in a cup (the amount of water in a cup is insufficient for the amount of tea-leaves in a tea bag). However, when I pointed this out the staff did produce a tea pot for me.

Comfy room, accommodating reception staff

Noisy location, lots of street noise in the early hours, delivery trucks and waste/recycling etc

After a initial problem with the room, staff was very helpfull to propose another room. They offered us a gift to compensate for the inconvenience

Clean room, friendly staff, great breakfast.

The room we stayed at the 1st night was very small, barely enough room for the baby cot, and the air-conditioning make a lot of noise and didn't function at all to cool the room. In the middle of the 1st night we changed to another room, much more spacious, perfect air- conditioning, but it was right beside the "plumbing room", so we could hear loud gushing water all day and all night. We checked out after the second night and found a better hotel. It's barely a 3-star hotel, don't know how it could possible have 4 stars.

the room was clean and nice and in the centrum of Ghent. the hotel staff was helpull, the buffet breakfast was good.

the only complain is about the coffe of the breakfast was really low quality.

We loved staying at room nr. 445 (loft). I'm certain we will come back again.

Although difficult to find at first (the Poel is basically a traffic circle) and a bit of a walk from the tramline, the location is close to Gent's historic center and the Lei River. We had a large triple room that faced the street and offered a nice view of the gorgeous facade of the Erasmus Hotel across the street. It was quiet except for the early morning street cleaning. The breakfast was very generous and tasty.

The in-room air conditioner was extremely noisy and in need of replacement. The staff were stiff and unfriendly seeming. An example: When I asked about how much a taxi ride to an event cost, the staff would only say "you have to agree yourself with the driver." Although Bankcontact is listed as a payment method on the booking.com website, this is an exaggeration: The staff merely tell you where a bank machine is located so you can go get cash yourself and bring it back to the hotel! That was not a nice way to end an otherwise quite enjoyable visit to Gent.

Very well situated. Excellent service. Lovely breakfast. Nice loft rooms.

friendly hotel. good breakfast. We got a beautiful loft. great bed and nice bathroom.

the aircondition was very weak and the weather wes very hot. it functioned as a fan and not as an a/c. at night there is only one stuff member in the hotel-the receptionist. I think it's not right for a 4 star hotel.I must say she was kind and helpfull.

This is a special small hotel with all amenities. My room was quiet and comfortable and the bathroom was very well equipped. There is a great selection of items at the breakfast buffet. The breakfast room is nice and has a terrace.

I stayed there only for one night and had to rush in the morning. I slept very well, but unfortunately could not enjoy the breakfast.