Hotel de Flandre

Individual nature of bedroom, friendly staff, excellent breakfast.

No. It was lovely.

Pleasant rooms, clean and comfortable bed. Excellent shower. Efficient helpful staff.

Entrance to hotel rather difficult to negotiate as had to go through the bar area which seemed more like a pub. You need a private bar for hotel guests - the outside and entrance areas do not do the hotel justice.

A nice, clean hotel with comfortable rooms. It is very centrally located and within easy walking distance of the central Ghent attractions. Friendly staff and a bar/lounge where you could buy drinks.

There was a lack of ventilation in the room. The window didn't open and it was very stuffy and the air conditioner only blew hot air! This was in November. The breakfast buffet was good apart from the coffee which came out of one of those push button machines ( with no decaf!) The only drinkable beverage was the hot chocolate ( which isn't always what you want for breakfast). Belgium does good coffee so there is no excuse for not having freshly brewed coffee, especially in a 4 star hotel.

room size, comfy bed, breakfast, helpful friendly staff, location, cleanliness.

Welcoming staff and a wonderful "room with a view" over the city. Fabulous 4-poster bed.

Large bath available but the shower did not have enough power for use above waist height (low water pressure). Mini bar not working (warm beer).

We experienced a very friendly and helpful reception on arrival. We were given a "loft" ie a suite on two levels with a staircase between. Upstairs in the loft afforded a view over the rooftops.

In common with many hotels they did not serve a proper cup of breakfast tea. Black tea should be prepared with freshly boiling water in a teapot, not with hot water in a cup (the amount of water in a cup is insufficient for the amount of tea-leaves in a tea bag). However, when I pointed this out the staff did produce a tea pot for me.

Comfy room, accommodating reception staff

Noisy location, lots of street noise in the early hours, delivery trucks and waste/recycling etc

After a initial problem with the room, staff was very helpfull to propose another room. They offered us a gift to compensate for the inconvenience

Clean room, friendly staff, great breakfast.

The room we stayed at the 1st night was very small, barely enough room for the baby cot, and the air-conditioning make a lot of noise and didn't function at all to cool the room. In the middle of the 1st night we changed to another room, much more spacious, perfect air- conditioning, but it was right beside the "plumbing room", so we could hear loud gushing water all day and all night. We checked out after the second night and found a better hotel. It's barely a 3-star hotel, don't know how it could possible have 4 stars.

the room was clean and nice and in the centrum of Ghent. the hotel staff was helpull, the buffet breakfast was good.

the only complain is about the coffe of the breakfast was really low quality.

We loved staying at room nr. 445 (loft). I'm certain we will come back again.

Although difficult to find at first (the Poel is basically a traffic circle) and a bit of a walk from the tramline, the location is close to Gent's historic center and the Lei River. We had a large triple room that faced the street and offered a nice view of the gorgeous facade of the Erasmus Hotel across the street. It was quiet except for the early morning street cleaning. The breakfast was very generous and tasty.

The in-room air conditioner was extremely noisy and in need of replacement. The staff were stiff and unfriendly seeming. An example: When I asked about how much a taxi ride to an event cost, the staff would only say "you have to agree yourself with the driver." Although Bankcontact is listed as a payment method on the booking.com website, this is an exaggeration: The staff merely tell you where a bank machine is located so you can go get cash yourself and bring it back to the hotel! That was not a nice way to end an otherwise quite enjoyable visit to Gent.

Very well situated. Excellent service. Lovely breakfast. Nice loft rooms.