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Hoefijzerlaan 37, 8000 Bruges, Belgium – Show map
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1212 verified reviews
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Floris Hotel Bruges's staff speaks: Dutch, French, English, German
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Fitness Center, Indoor Pool, Playground
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 15 per day.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 9 per day.
24-Hour Front Desk, Baggage Storage, Shared Lounge/TV Area, Laundry, Shoeshine, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Dutch, French, English, German
3:00 PM - 12:00 AM
8:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
One child under 4 years stays free of charge in a crib.
One child under 12 years is charged EUR 15 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1209 reviews
Value for money
Show reviews from:
Guests staying at the centrally yet tranquilly located Flanders Hotel enjoy free Wi-Fi, a heated indoor pool and an extensive breakfast buffet.
Score from 1780 reviews Very good
Martin’s Brugge is just behind the famous 13th-century Belfry and 185 yards from the Grote Markt. It has a terrace and a cocktail bar, and all rooms have a flat-screen TV.
Score from 2207 reviews Very good
This family-run hotel is housed in an 18th-century former brewery in the historic center of Bruges. Maraboe features free Wi-Fi and spa facilities, only less than half a mile from the Grote Markt.
Score from 896 reviews Very good
In the historic center of Bruges, Hotel Goezeput is in a restructured 18th-century monastery, less than half a mile from the Grote Markt central square.
Score from 837 reviews Very good
There is a smell in the downstairs part of the hotel which is quite off putting.
Debit card not accepted due to them not using it properly. Thought hotel was paid for when booked.
The hotel was perfectly located for visiting the Christmas Markets and was pretty well what we expected. We were concerned about reports that there had been no heating and hot water for several weeks but when we arrived the public areas and rooms were TOO WARM so much so we turned the radiators in the room off for the whole of the stay.
Shower curtain was hanging off at one end and the sealant around the windows was going mouldy. Nothing too serious but needs attention.
Clean and beautifully decorated. Lobby is clean fresh and welcoming. Room was amazing. Beautiful and well appointed. Staff so very helpful and friendly. Nice pool. Very good hotel for location and price.
Having to leave :)
Hotel was in an excellent location to city centre and shopping area Good breakfast and friendly staff. The Ice Sculpture Exhibition was superb on Lord of the Rings Theme Christmas market stalls and Ice Skating Relaxed atmosphere Excellent restaurants and bars Room was excellent for a family but bathroom had mould and could not get the shower to work properly. Swimming pool was refreshing after a long day sight seeing.
Mould in bathroom and shower not working properly but only stayed one night.
Staff, convenient location, lobby interior
There was no hot water or heating, of which we were only informed on arrival. The room was quite small. We decided to leave a day early and the promised refund still hasn't materialised three weeks later. Emails about the matter are not being acknowledged which is unprofessional.
50% discount. Swimming pool was still warm. Free standing heater in room sufficient. Free drinks inc Belgian beers to compensate. Breakfast lovely furnishings good, warm reception with comfy settees etc
The location is OK for walks in city center, 20 min walk from Central station with big suitcases (mind the "comfort"of "brick roads"). The breakfast was usual an OK. The lobby is clean and rather nice.
First suggested room was full of tobacco smoke smell and a window didn't help (despite the hotel is no smoking). I asked for a change and was given a room on the first floor of a stand-alone house close to the hotel. The room itself was OK, but the bathroom was rather cold, the water pressure was very low and the hot water tap gave only a little bit warm water. That house was rather old and so the water plumps and the heater. After Antwerpen and Brussels - not sure it was good value for money
No hot water or heating
The fact there had been no heating or hot water for a fortnight before we arrived which we weren't even informed about and the money was taken from my account regardless.
No hot water or heating and reserved parking wasn't available even after double checking just before we arrived. The hotel has apparently had issues with no hot water or heating for the past month but the management does not see it worth while advising its guests until they arrive. We even checked with the management as we had heard about the issues and were assured it would be fixed before we arrived and would email if it wasn't. No email! Management no where to be seen . They just left the reception staff to deal with all the complaints. Push for at least a 60% discount when you check in if you can put up with the cold.
Its all in the title
Hotel was clean and well located.
There was no hot water for the entire duration of our stay. This made it impossible to have a bath or shower. We managed to obtain a kettle so we could boil water to wash in but I t was not great. We were promised a partial refund but one month later we have not received any response to emails attempting to obtain refund.
The staff took the brunt of all the complaints & were excellent, especially Bob Hoste & the guy in the bar in the evening
We had 13 people in our group. I had personnally booked 6 of these & recommended the hotel to the rest. It was very embarrassing when we found out there was NO HOT WATER. Worse still, no hot drinks or toast for breakfast on the Saturday morning. I had brought my own kettle with me & so was making our friends hot drinks in the room. No car park facilities which we had booked prior to arriving. We should have been informed of the problems & given the option to cancel. The staff where told they would get the sack if they told anyone there was a problem. We could not speak to the manager Koen Dua as he was hiding in France somewhere. This had gone on for over a week as you can see by the comments on Booking.com
Staff were excellent during a difficult time as the boiler was broken and the guests were very unhappy.
No heating. No hot water. No kettle.
This place is a disgrace. At the beginning of winter you arrive for a prebooked stay only to find that there is no heating or hot water and sometimes no electricity especially at breakfast Time. They did not inform us prior to arrival although it is an on going problem. For this we had to pay. Not good enough. Full refund should be given not just half price. It's a disgrace. Management just left the staff to cope. They are culpable and should give answers. Customers are just not cash cows to keep the income flowing, then treat us poorly. This place should be CLOSED until problems are sorted.
Due to works there was no warm water. This was only disclosed to us when we checked in - if they had notified us in advance we could have searched for a different hotel. They did give us a discount on the total invoice but this was still quite unpleasant.
The hotel didnt have any hot water or heating during our stay. However we were given free drinks upgraded to a suite and had heater s in the room which heated it thoroughly. The staff were excellent and when the hotel is completed and the water working will be a brillant cchoice for hotel.
No hot water or heating.
very very clean hotel. the kids corner was a clever idea!
Our group of friends arrived to a warm welcome, and one of our rooms was ready very quickly. The hotel staff were amazing, although there was a heating problem, it did not take from our stay.breakfast was good , and a lovely girl looked after us each morning. Agnes was great fun in reception and so helpful.,we all loved her and also the men in reception, and manager were so patient with our group. Great location. We would love to return to Brugge and the Florris hotel.
told on arrival there was a problem with boiler but water was OK for showering, however, it was not even luke warm. Only heating in the room was a portable plug in heater we had no option but to find another hotel for the second night
The staff is very helpful
Hot water - there is an issue currently due to boiler breakdown . Unfortunately they couldn't help us
The pool was nice and the staff friendly. The breakfeast was ok. The wi-fi was ok. The hotel is well situated.
I can't understand how they can take guests when there's no warmwater in the shower. The only warmwater place was to swimmingpool. I think that the owner of the hotel should do something for the warmwater fast. The staff get tired to hear about watercomplainings
Great room and location. Friendly, helpful staff and indoor pool a definite plus.
I don't like being lied to. If your boiler has broken down weeks before my arrival and you have no hot water or heating you should let me know. Then I can decide if I still want to stay. Similarly if you roadworks mean you have no parking. Don't wait until I walk through the door.
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