Kempinski Hotel Dukes Palace  

Absolutely worth to stay here, at least once in a life time. Great location; friendly, cheerful and professional staff; cozy and clean hotel (public area and rooms); delicious dinner at bar; full range of facilities in hotel (e.g. swimming pool, spa salon, gym) and in room (e.g. own brand cleansing and body lotions, pillows and bed sheets in 5 or 6 materials can be selected if you don't like cotton pillows, etc.). Before we check out the hotel, we asked the reception if we could buy some breads from their kitchen as they were too tasty. The staff was happy to help us and the chef baked us those little breads (tailor-made as the breads should be baked only for dinner). A special remark is that the breads are nicely packed in a paper box with a "Kempinski" ribbon, making the breads as presentable as gift. This positive impression encourages me to explore the Kempinski hotels chain for my next destination.

Nothing~We didn't order any breakfast (we always wake up very late in holidays), so we can't comment on the price and quality.

First impressions were amazing and I continued to be impressed throughout the duration of my stay. Staff were professional and very accommodating. The rooms were spacious and clean. I enjoyed the gym and spa facilities which were first class. Overall - excellent value for money.

Historic location. Great bed.

Temperature controls deficient. In-floor heating in bathroom were un-controlable and over powered a weak A/C system. Breakfast for two (nothing special) for 65 eu ($100 us) was overpriced.

Wonderful large soft bed, large tasteful room and bathroom (not fussy), pleasant and helpful staff, great location only a short walk from everthing in Bruges.

The water in the shower changes from hot to cold and back again without changing the tap

Excellent hotel for a romantic stay. The ambience takes you to the atmosphere of a luxury medieval castle.

Tried to book a massage for the next day and it was fully booked. By the price they charge, it should have more people working on the Spa.

The hotel was luxurious with a friendly atmospher. It was conveniently situated to the centre of Bruges. We arrived in the evening and the first sight of Kemplinski illuminated with outside lights was breath- taking. The service on arrival was efficient and courteous and this remained so throughout the stay. We hope to stay at the hotel again next year.

The location is perfect, the room was absolutely fantastic, very comfortable and clean, and quiet. Excellent service. We had a wonderful time, and will definitely stay at Kempinski again.

The parking is pricey (30 euro per day), but you can park in one of the public underground parking lots for 8,40 euro per day (we used 't Zand, a few blocks away).

Very elegant hotel and accomodations. Staff was very friendly, professional and helpful.

Spa facilities were quite small. Pool water a little cold.

The location was first class. Ideal for shopping and restaurants. Extremely comfortable hotel with efficient yet friendly staff.

Character building with good public spaces and very well appointed and comfortable bedrooms.

When we reserved our room we booked for dinner on the Monday night ...but it seems the restaurant is actually closed on Mondays despite all the literature saying it is open daily as per Kempinski's standards. The hotel did try to send an email to advise that the resto was closed but omitted one character from the e-address so it never arrived (and probably would have bounced back to them so they should have known). We ended up in the bar (excruciatingly slow service) with a hamburger rather than a 5 star menu - very disappointing. Such a shame - if we had known in advance we could have reworked our arrangements and gone out that night with dinner in the hotel on the second night but it all got too late.

Great location, walking distance to shopping centre. Quality room and service.

High cost of using hotel parking.

Amazing room, great location

WiFi is an expensive extra for such a high class hotel, seems a little like profiteering when starbucks will give it away with a coffee! Were given a lame line about it being hotel policy. Hotel pool was very cold, this wasn't remedied even after complaining. Staff were not great, a little uninterested and tended to avoid eye contact etc if you had a problem