Hotel Le Châtelain    

De ligging.

Personeel onvriendelijk.

Zeer voorkomend personeel!

Bij het authoriseren van de creditcard wordt een extra bedrag in deposito genomen zonder dat toestemming wordt gevraagd aan de gast. Als de gast bezwaar maakt volgt de opmerking, dat het een regel is van het hotel. Het is een bij aankomst buitengewoon onvriendelijke handeling, waaraan het hotel, ten onrechte, denkt rechten te ontlenen en staat in schrille tegenstelling tot de verdere voorkomendheid van het personeel !

Medewerkers zijn top,professioneel en gastvrij

Ik vind nog steeds dat het niet kan dat je in een 5 sterren Hotel moet betalen voor de wifi op grond daarvan kies ik toch regelmatig voor een ander Hotel in Brussel

Zie boven. Inchecken was matig. je zou kunnen inchecken na 15 h. wij kwamen aan om 15.30 h en konden niet in onze kamer. de receptioniste was bovendien niet bepaald vriendelijk. Ander balie personeel was wel vriendelijk.

zie boven

Uiteindelijk vonden we alles netjes, maar wij zouden dit niet als 5 sterren hotel neerzetten maar als een 4 sterren hotel.

Prijzen van de minibar erg hoog, flesje water €4,50. Ontbijt van 25 euro pp is ook niet goedkoop te noemen. Een stukje verderop hebben wij heerlijk ontbeten (brunch) voor 30 euro totaal.

Correct

Heel mooi hotel, wij hadden geboekt via een speciale actie en kregen toch een mooie, ruime kamer toegewezen, wat niet steeds het geval is. De kamer was zeer proper en voldeed helemaal aan onze wensen. Het ontbijt hebben we echter niet genomen, omdat 25 euro pp gewoonweg te duur is voor een ontbijt.

Het enige minpunt is dat het jammer was dat het hotelpersoneel geen Nederlands praatte, en dat alle informatie over het hotel ook steeds in het Frans of Engels te vinden was, nooit in het Nederlands. Het meisje achter de balie deed echter wel moeite, voor haar dan toch een pluim.

Location was great. Room was clean and comfortable. Staff friendly and very helpful.

No complaints at all.

They make a 50€ charge per day in davance when you arrive, concept that I didnt see in the booking reservation, maybe should be somwhere, but would be in very small letter. So, if your planing to stay 7 days be ready to be charge for 350€ in advance, to cover posible extras.

Almost perfect from any point of view. Friendly staff. Good breakfast. Perfect rooms. Mini bar pricey as usual.

The windows should be cleaned.

Nice decor and very good room in central location, while a little away from busiest areas.

Room price was good, but did not like €15 fee for Internet and terribly over-priced water and snacks. In this age Internet should be included in basic price and a bottle of complimentary water would be expected in a 5 star hotel.

location - rooms

the quietness

the smell of cooking in the loby

The hotel staff were friendly and helpful, the room was clean and the heating worked very good.

The breakfast was not what I expected for a 5 star hotel, that was the only point apart from the location being 2 km from most of the shops..

Beautiful room very clean and well appointed. Staff very helpful- especially as our daughter who works nearby had broken her leg that day!! Ate in restaurant on the Sunday evening - food was superb and the waiter entertaining and attentive. Will def go back M

nice interiors, kind stuff, quiet

too hard bed, could feel iron elements inside:/

staff, peace,

High price

everything is excellent, welcoming, restaurant, rooms.

The staff and the fact that it was in the centre but not noisy

Nothing. it was a very good experience.

great showers and wonderful bed = huge compared to most european capital city hotels

Good location

5 * hotel but spa and restaurant was closed during our stay!

Beautiful room and great breakfast.

Too far from the airport as our stay was only for overnight to make air connections

Poor reception by evening receptionist. Day personnel is much better.

The hotel is in a quiet but also interesting part of Brussels, near Rue Bailli. The street and rooms are quiet and that is good for a rest. The room was clean and very comfortable and spacious-as if this had been a great hotel but........

However, the hotel has not got the standards one would expect from a 5 star hotel. The towels were hard, not fluffy and were worn. The staff were more engaged with each other, practising speaking English that with me-no information about the fitness centre-did it exist-or indeed any facilities in the hotel. It felt anonymous and uninteresting. The staff came across as bored. The last day I was there it was pouring rain in Brussels. I arrived to collect my luggage and prepare for the journey home- I sat in the firelit lounge for about 15/20 minutes and no one asked me did I need anything-I did a hot cup of tea or hot whiskey even, but I was so annoyed about the lack of service I was not going to ask for service at the front desk and spend money in the hotel-their loss!

Great price for these adjoining rooms for my wife and I in one room and our adult children in the other room. When we made the reservations we made them for one day. Our adult children wanted to stay on for a second day but the price for them 2 would have been twice what we originally paid for the four of us. We tried to make the second booking shortly after the first but no real accommodation from the hotel as far as the price went for a second day. As far as the accommodations at this hotel, it was a beautiful place equivalent to a four season hotel in the States.

Beautiful room, very comfortable bed, the best rest we had in the 3 weeks we were in Europe.