Hotel Metropole  

Location is excellent.

I have been several time at Metropole, and normally it is a good hotel. But last time it was an orrible experience !!! I rent the best possible room available (privilege). The room wasugly, with an hold small tv, old carpet and it was in front to a building under destruction/construction where workers start to beat out with their hammer at 7.00. The price was normal and didn't take in care of this problem.

Location - old fashioned

Smelly bathroom

The hotel is housed in a very beautiful Art Deco building.

We were treated like second class citizens possibly because we booked the room with Booking.com(which is cheaper than their own prices). We have booked their superior room. The plumbing was terrible, the worst we've ever experienced. The shower tap was jammed and the basin tap could not turn on, the toilet did not flush and the light bulb was broken. It took two hours for a technician to come. He said we had to change rooms. The first room offered was considerably smaller and nastier than the original one even though the hotel was half empty. It took a lot of persuasion to get a room equivalent to the first one but with satisfactory plumbing. Five years ago the hotel services were much better. It looks and acts tired.

The grand archietecture is always a great experience. Excellent wi-fi connections for free Excellent breakfast

Not comfortable working desk/chair Quality of tv set / Tv transmission was rather poor - selection of channels however very good. Lacking possibilities of temperature regulation in the room - a bit could during my stay

First of all we think that the hotel it does not diserve the 5 stars.the design is not very delicate.we stayed three days in the hotel and anly the when we arrive they change us the shampoo in the bath.the breakfast whas too expencive(28.5 Euro???) you can eat out for less money.the gym is not a gym for a 5 star hotel. Plus that there room service did not know where it is. That means that they never clean it.

Art deco interior, aged but stylish and casual

Pretty much everything

Well, I think only one thing - bathroom equipment was a bit old. Bathroom curtain looked funny :)

The hotel boasts very impressive ancient-style common areas, with abundance of marble and wood, that make you feel like living in the good old times of high-society European tours. The hotel is located in the very heart of Brussels: on the back there is one of the main shopping streets, the Grand Place is a few blocks away, two large restaurant areas are nearby and a metro station is in front of the hotel (to quickly reach the various offices of the European Union). WiFi is free in all rooms and works really well. Rooms are very quiet, as they have a double door that stops the noise (if any) from the corridor.

Very nice spacious decorated entrance hall area and reception, high ceilings, very friendly helpful staff, very central location.Clean room, free mini-bar. Very large choice in breakfast.

For a 5 star hotel charging more than EUR 200 per night, it is unacceptable that walls in the bedroom are peeling off in places. It definately needs some renovation. Also, for the money you pay, it is totally unacceptable to ask you for EUR 7 per 15 minutes for using the computer (wi-fi access free though).

Location, prestige atmosphere.

Room was cold. Staff tried to charge different price than what was in booking form. Expensive breakfast.

History in each corner of the hotel

some renovation would be good ,keeping the historical aspect

The ambience, the history, the location and the comfort. Who could not enjoy sharing the same space as the founders of modern Physics?

I like the proportions and architecture of the hotel. Also the fact that it is still in the same family ownership. The staff were very helpful and friendly.