Hotel Metropole    

beautiful decor

very hot weather and air conditioning not working. not rectified although reported. Made sleeping difficult

Stunningly beautiful hotel.wonderful room and bed. Booking.com value excellent, otherwise expensive. Staff professional and friendly. Very clean.

Nothing, it was fabulous.

the location was excellent the facilities were great,lovely big room with good views over the town and good access to the town

I was disappointed by the breakfast as there was very few fresh fruit options and the coffee was not up to the standard that I am used to

The decor and general ambiance, my room was pretty and comfortable, also spacious. The breakfast is superb and fellow guests agreeable.

The cafe was closed, the head of bar staff was not helpful - wouldn't give a normal glass of water at first request. I ws then delivered with items different from those mentioned on the menu. The plumbing is old fashioned but it works albeit slowly.

Service was excellent, location-shops and restaurants conveniently close, comfortable bed, all around great room.

We were unable to cool the room adequately. Gourmet restaurant was over heated.

Friendliness and helpfulness of door staff, reception, concierge and bar staff. Decor of hotel. Location.

Noise penetration from adjacent rooms.

Perfect location, nice decoration on the ground floor, friendly and very supportive staff

Old, old fashion needing urgent repairing works. Dirty and dusty room. Air-condinioning is very noisy. Windows open at any time. Bathroom and room need update and repainting.

We are still amazed @ what a beautiful place/room we got for the price. budget/chain hotels we have typically been staying @ have not come close. 115 euros for a huge twin room was a steal.

Nothing

The atmosphere

The surround of of my bathtub needed repainting

amazing building, very pleasent room

This hotel is fantastic in every way. The architecture and design are breathtakingly beautiful. The staff are very kind and helpful and the Restaurant is spectacular. Value for money is unparalleled in Europe if you can come at the weekend. It is worth going to Brussels just to experience this fine old Hotel.

No Belgian waffle at breakfast buffet!

Comfort, design, relax. Well-located.

Le 31 Bar need more personal to attend the customers. We spent a long time to be attended.

Excellent staff and very nice lobby, backing on to the main shopping street and within easy distance of the main square. Breakfast buffet was excellent and even had champagne.

Room was a bit tired and could have done with a bit of sprucing up(labels peeling off etc.)

The 2nd and 3rd nights, I was allocated a room which did correspond to the advertised 'superior' standard. But nobody ever really apologised for the disaster of the first night

The so called 'superior' room I was first allocated gave onto a claustrophobic narrow, dark well. The room was so dusty that within an hour I had an allergic reaction. the net curtains were dark grey with dust. But worst of all for a hotel of such reputation and price, the air-conditioning was mal-functioning and I had to be given a portable electric heater. And to cap it all water came pouring through the bath-room ceiling, along electric fittings, from the bath-room above. I was told they could not move me to another room until the following day and then I had to move my luggage myself. TOTALLY UNACCEPTABLE. I was only given a 28 euros rebate after all this. Dreadful.

Wonderful 5 star hotel @ 3 star special price, in heart of Brussels short walk from Grand Platz. Reasonable parking across street. Spectacular 1800's interior.

Too little time to appreciate it.

Great location, friendly staff.

Room was small, somewhat outdated.

Location, value.

The rooms need to be updated. The hair dryer was very old and did not work well. some of the items in the room also old and needed to be updated.

The hotel itself was beautiful and the room was huge.

location was very central, but maybe I would have liked a better area

Everything

Staff did not demonstrate interest in finding a sit at the restaurant. I tried to reserve for 2 days but it was not possible and I was treated very friendly

The fresh flowers in the lobby were beautiful.Friendly,efficient staff,large priveledge room complete with chandelier.Free softdrink,beer and water daily(2 of each).Checkin facilities and large stained glass windows were great.The whole hotel generated an atmosphere from 1895 the year it was built.Breakfast package was included and was lovely.

If you had to purchase breakfast separately it was expensive .You can get cheaper in nearby cafes.

Belle Epoque hotel trying to recapture its former glory. Handsomely restored "comfort double", 30 m2 with high ceiling, marble bathroom. Quaint period elevator.

Hotel cannot rise above its Lexington Avenue neighborhood. This is not Fifth Avenue. I felt the Metropole was atmospheric, my wife felt it was just old. Rather have stayed at the Meridien directly across from the central train station and in the heart of the nicer part of Brussels.

The entrance & receiption area beautiful and the staff very helpful.

The rooms we stayed 111,110 and 109 old fashion and could do with painting

Location Room & breakfast Service

The transportation fee was promised for 45 € from hotel to the airport. However, the driver charged for 60€, claiming that the extra came from traffic jam. I've done earlier exactly same trip and to my consideration it was not too bad. The reservation should have been warned me in advance.

Loved everything. It looks like a palace, has amazing deco in the rooms. All you see in the hotel's pictures are real! The antique elevator is a charm, the hotel and the rooms are very romantic and confortable. Great bathroom facilities. Very friendly and well prepared staff.

The lift should be operated by a professional used to open and slide the heavy doors. I almost got my fingers clipped, and it can be difficult to open and close the metal doors with all your luggage.

Location in city center The athmosphere The elegance