Newhotel Charlemagne    

Die Lage des Hotels ist nicht schlecht - öffentliche Verkehrsmittel (Metro, Busse) sowie der Sightseeing-Bus ganz in der Nähe. Außerdem viele nette Lokale, Pubs und ein Supermarkt "Carrefour" in unmittelbarer Nähe. Am Wochenende kann man in der Gasse vor dem Hotel lt. Rezeption gratis parken (ab Freitag, 18 Uhr - auch wenn einer der Parkticket-Automaten etwas anderes sagt...)

Einrichtung schon sehr abgewohnt und tw. beschädigt. Bade- und Handtücher waren eigentlich immer schmutzig. Gratis WLAN, aber sehr langsam und zur gleichen Zeit jeweils nur ein Login pro Zimmer möglich.

Für eine nähere Bewertung war die Zeit zu kurz.

Lage

Personal

Guter Service, freundliches Personal, gutes Frühstück, ruhige zentrale Lage

Der Fernseher hatte lediglich einen Ton, aber kein Bild. Das Personal war nicht in der Lage, das Problem zu beheben. Ich hätte bei einen solchen Unzulänglichkeit einen Preisnachlass erwartet. Das war ganz schwach.

alles korrekt, Preis/Leistung, Zimmer bequem undsauber, Frühstücksbuffet auch gut, Lage gut am Europazentrum

Nette Empfangsmitarbeiter, schöne Einrichtung, guter Komfort.

Frühstücksbuffet wurde nicht aufgefüllt mit Käse und Saft. Kellner hat seinen Job nicht gut gemacht.

Sehr gut für eine Nacht.

Everybody was very nice and polite. Value for money. Good location for business

No one was at the reception desk when I arrived. It took about five minutes for someone to show up

Breakfast was good and not too expensive Wifi seemed decent Good range of TV channels Comfy bed

Quite dated hotel - terrible decor Understaffed Overpriced

Best hotel I stayed in Brussels. Close to Schuman what was particulary important for me.

5 minutes walking from the metro station. free parking on weekends.

Kindness and effectiveness of the staff

The room was quite cold

The capuccino machine in the room

The mattress was old, with no springs left, extremely uncomfortable; the heating was either broken or switched off and it was -4c outside, so it was freezing; the blanket was polyester, not "breathin" or keeping one warm; the T.V. was broken, first the remote's batteries were too old & when they were replaced, the T.V. only had sound, no picture; the bathroom counterpane was cracked & the varnish was peeling off; the taps leaked; the tiles were cracked; the paint was peeling off the walls.

the rooms were very nice

The Bar area and restaurant were very understaffed which caused poor service forcing me to eat elsewhere

the hotel is not at the level of a 4 stars hotel

It was a short walk from the Metro. The lobby was clean and tidy and checking in was slick and no fuss. The room was clean and very comfortable. We visited at a weekend and had a front room but heard no noise from outside. As it was a weekend the bar and dining room weren't open in the evening but there were numerous places nearby. The breakfast was buffet style and there was hot food (scrambled egg, bacon & sausage) and plenty of cold cuts, cheeses etc, fresh fruit, cereals and pastries.

If you wanted coffee in the room it was from a Nespresso machine and cost over 2 Euros.

Very helpful and nice staff. We were lucky to get one of the few free parkign slots - it matters a lot in the center of Brussels. The price was very good (170+tax for 3 nights)

This is at best a 3-star hotel, with a small room, a bit run-down, and some issues with heating. Bathroom is ok but not too good. Mattresses sub-standard. A pity they charge 14 Euros for breakfast, especially as during the weekend there is not a single coffee shop open in the area.

Rooms are stylish with interesting decor. Breakfast is good. Location very convenient for EC workers!

Nice decor Spacious rooms Good breakfast

lack of sound proofing between rooms

My hairdryer and cosmetic mirror did not work. For the price over 180 eur for the room (without breakfast) it is not acceptable

The design in the room. The location right by Schuman.

Internet connection is really not good. Same thing with the business center, useless. Heating in the room goes via an air conditioning system which is very very noisy.

The modern furniture and the pictures from LeMans Classic on the wall. In total, despite my critics on the left, I liked your hotel. The room to the backyard was very quiet.

The curtain in the bath is hanging way to low. Free Internet is nice but useless with such a bad quality and low speed.

Excellent staff, cleanliness, location

Internet signal could be a bit stronger

Room on the 8th floor has not been renovated, so my windows didn´t work propelly.