Newhotel Charlemagne  

Problems with everything: hot water, phone line, cleanliness, room temperature, internet, ... could noty even get an invoice when checking out. On top of it, cancellation policy through booking.com is much worse than dealing directly with the hotel for a similar rate

Very convenient for many EU departments. Easy access to hotel from Schuman Metro/bus stop. Good range of restaurants/bars nearby. Good breakfast and excellent staff.

Very noisy location with lorries and a vent from the Metro directly outside. With no air conditioning or climate control, the choice was a very hot room or difficulty sleeping with the noisy outside. There was also no hot water in the morning and the room/hotel looked tired and ready for a re-fit.

The best description for the hotel is "dreadful". The first night I had a freezing cold room. Three phone calls to reception were not put through to my room - the caller was told that I was not there when I was sitting next to the phone waiting for the calls. The evacuation water pipe in the bath was blocked and I showered with bath water half way up my legs. Worst of all was the terrible service from the reception staff. One told me I could not have a direct line call to my room and another member of staff told me I could. Nothing was done about the blockage in the bath. On checking out they tried to charge me for a breakfast I did not have and when the was pointed out, I got the reply "Well somebody had breakfast using your room number". When I asked for my suitcase to be held till the evening on vacation of the room, staff left it in the foyer unattended until I reminded them. There is no way that this is a four star hotel. I have had better service and a nicer room in many two stars.

Location, breakfast, bathroom

No complimentary drinking water in room, uncomfortable bed, poor hair dryer, no kettle, needs refurbishing.

Location to the tube was very good nice clean rooms

Website said parking possible on site however only about 6 spaces available. Wifi in rooms did not work and despite advertising a bar this was closed for the duration of our stay which was over new years

Location is comfortable for business trips.

Due to the very small size of the garage the promised parking lot availability is not ensured.

The location is perfect if the event at Commision should be attended.

I am really disappointed this time, because when I booked the hotel through booking.com no reservation fee shoud be charged, but hotel reserved money from my account. Now I have been charged twice as during checking out I was charged again and I have to handle with this now. The check out and check in takes very long time and seems hotel staff does not know what to do. I have never done so long checking in other hotels in Europe.

Free wifi, kind staff

The room furniture and design looks older than in the pictures available on the website

It's location rooms were quite nice

Wifi didnt work properly TV channels didn't work properly Staff seemed clueless & disinterested no customer service attitude

Location and room rate.

Despite what they say on the hotel website and also that of Booking.com, WiFi is not available throughout the hotel. Mainly only on ground floor. System is useless and keeps losing connection. Staff know all this and said they will shortly be changing Internet supplier. TV in room was not working and they said they could not repair it. You would think they would have checked and known this before letting guests stay in the room. As a 4 night stay, we had to change rooms. Shabby room and bathroom, not enough storage space for luggage and clothes. Beds were comfortable and staff were helpful. Makeover urgently required!

The area was great lots of places to eat and drink and the metro was a very short walk away u

1 day before we left I was contacted by booking.com to tell me that the hotel have not accepted my card payment and they were going to cancel my reservation which was nice concisering everything was booked for the next day and I booked 3 weeks prior to leaving date then I had to tell my girlfriend who I had booked the short break for as a surprise, also the rooms that we stayed in we're not the rooms in the pictures they were a lot smaller and less luxury than of those in picture I think they must have just one room that looks like that for picture purposes

Quiet, clean and very central

It is placed just a 5 min walk from the eu Comission

The furniture in the rooms is rather old; there is no space in the room. The breakfasth was a kind of misunderstanding: there were no hot meals, tea and cafe were not hot, the waitress was not polite when I asked about hot meals. And the price of breakfast was a regular one, although it was not the breakfast I was informed about by the hotel offer.