Martin's Relais  

Very spacious room. Quirky hotel layout.

The location was the best part - very close to the main square. Also breakfast was included and was more than adequate. We had a secluded wing to ourselves which was only accessible to us via stairs outside, so very private. Beautiful old building and furniture. Staff very helpful.

Internet wasn't free, no tea & coffee making facilities in room, queen bed was 2 singles made up separately and pushed together, and our room required access via a steep narrow staircase only, so not suitable for elderly or disabled people. Could also hear lots of noise from a club on the street during the night but I think poor insulation is typical in Europe so not exceptional to this hotel.

People from reception were simply wonderfull!!!!

Location was perfect ! Staff very unfriendly , breakfast room crowded and cramped, bar area had 4chairs and two settes and there was no other area of comfort to sit and have a drink with friends. Romms large and comfortable

The set up & deco inside

The staff was great when we arrived!!

We chose this hotel to celebrate our first year of marriage. On the reservation request flowers and a bottle of wine or champagne and we have no answers. When we reached the hotel the receptionist had no idea of what we ask and the room was nothing special for people who are celebrating wedding anniversary ... we were a little displeasure with the service of a four-star hotel.

The hotel is in a lovely building on a canal in Brugge. Location to sights in Brugge is excellent.

The breakfast could have been better.

The friendliness and helpfullness of the staff. The beautiful bedroom, the great breakfast with champagne. I could not fault anything and will definately be staying there again and will recommend this hotel to friends and family.

the excellent location adjacent to beautiful canal and historic corner. Quiet garden rooms with easy access to outer door. Rooms were so clean really looked after, and the helpful staff ever ready to deliver answers to any questions or needs. The restaurant staff were very plesant quick with a smile or relevent queery. Nothing was too much trouble. Please try this hotel, you will not be found wanting.. A greatful British couple. JBB

Very nice hotel very quaint

Rooms will have been nice when first built, maintenace very poor with cracked mouldy tiles in bathroom, blocked plughole in bath, toilet cystern broke. Watch out for extortionate extras Breakfast 20 euros each per day, Parking 20 euros per day, Wifi 5 euros per hour

A very nice hotel with a romantic feel. The foyer and garden area is really lovely.

The canal view room was an upgrade but it was very noisy with a busy road over cobbles underneath our window. The air- con seemed to be on a timer and kept switching off so it was very hot and stuffy without the window open but the road noise was terrible. The room decor seemed a bit tired considering it was an upgrade, and in the bathroom half the toilet seat fell off repeatedly and there was a huge pubble from the shower leaking. More a 3 star hotel than a 4 from our experience of European hotels.

Breakfast was very good. However, one morning they ran out of various things on table and they weren't replenished while we were in the dining room even though breakfast was far from over, The gentleman at the desk the second day we were there was very helpful. Location was good. Lovely common rooms and bathroom was nicely updated.

They didn't go out of their way to help. Taxi service did not come and we had to ask for them to follow up even though it was obvious we had been sitting waiting for a long time. We missed our train as a result.We were also told there was free Internet and they wanted to charge us. Even with a supposed free voucher we were never able to sign on and no one could help us. We gave up.