Radisson Blu Royal Hotel  

Very quiet location in an otherwise busy location. Good rooms on the business class floor. Nespresso machines in the rooms is a good touch. Business class lounge is also very nice.

The drain in shower was blocked. We were told it was fixed when it wasn't. Staff did not offer any compensation for this inconvenience in a business class room. Service in the hotel bar was very slow, however staff were all very friendly.

Room is quite modern and luxury

Breakfast never changes, very boring Club lounge is terrible, no snacks, locates in a very small area

We had a nice room, not big but also not to small (we had a standerd room). The room and bathroom were clean. Tea/coffee facilities. Check in was fast and friendly staff. Great location because near Brussels Central Station and shopping centre.

I really do not understand why this hotel is called 5 stars. Especially the bathroom! Although it was clean and the shower worked, the whole room was in bad maintenance, for example the tiles. The appearance of a 5 star hotel should be perfect. We had a special offer, otherwise it is not worth the money. For check out we also needed to wait.

Hotel location is good ... 5 mins walking to a lively shopping street, 10 mins walking to the central train station, 15 mins walking to the Royal Place or Grand Place, etc and still remains quiet for good nights' rest. Breakfast was served not in the atrium cafe but at a separate area which the staff were efficient. Breakfast service was typically western but good. The oven grilled tomatoes were excellent! Go early to avoid the crowd though.

The attitude of the Lead service staff at the atrium cafe were not good. The quality of the extra bed was poor as compared to similar class hotels. The main restaurant in the hotel was not prominent. We only noticed it during our last night in the hotel!

If you want to stay centrally, have a nice businessroom and eat a good breakfast, you should stay here.

However, if you have demands for good service and the feeling of actually staying at a five star hotel then you should choose something else. It was nice and clean, but "the extra mile" missing throughout. We were down at the front desk 3 times to ask them to open our safety box that was closed at our check-in, we had to ask for correct number of glasses, bathrobes, shampoo and coffee cartridges in the room. Such should not have to ask for when you claim to be five-star hotel. We still don't know where their "executive business lounge" is. Nobody told us where to find it, opening times, or what was available at our service. Sauna was included in the businessrooms and is in no way worth paying extra for. There was no shampoo, conditioner or body lotion. The receptionist thought we should bring it from the room's bathroom or go back down there and have the shower if we wanted to wash the hair. Breakfast was very good and was included in the room rate. The environment was nice, but you had to ask for the coffee and nothing came to or from the table with a smile.

After looking on the internet for value hotels to stay in brussels we chose radisson blu royal hotel as it was valeUe for money plus the fact of being a five starr hotel. We were not disappointed on arrival. We were a couple of hours early to check in and our room was available. The staff and concierge were all very helpful and friendly. The hotel itself is beautiful to look at from the glass elevator with the great view of the lobby area plus the friendly bar atsmosphere where we enjoyed cocktails. The hotel is also situated very close to the city centre and restaurants. My son, daughter and I have never stayed in a 5 star hotel before and we found this experience very enjoyable and memorable. I will definitely be telling my friends back in Australia about the beautiful city of Brussels plus the Radisson Blu Royal Hotel stay. Kathy Lockhart.

The morning buffet served the best omelet I've ever had! Special coffee service (with various packets) was nice, too. But according to my friend, yogurt was too sweet. Because there was no packing on the glass shower/bath door installed on the bath tub, shower water went through the bathing room floor, which is not conveneient nor comfortable.

I had no complaints about the hotel - the rooms were very big (we were upgraded to business class) and the breakfast was excellent. The location is central to all amenities including shopping and restaurants. The metro was a 5 minute walk for easy access to bruparck (atomium and oceade)

The Michelin star sea food restaurant was superb . Fantastic food and great service.

Location Large room

The room (or maybe the floor) is need of renovation, looks rather dated.

Great location, good on site (payment required) underground parking. Lovely bedrooms although bathroom a bit basic for 5 star and no separate hand towels only bath towels.

Lovely hotel ruined by rude staff who do not understand concept of good service. Breakfast buffet manager Jesus gets first prize for incompetence and rudeness. Took 15 minutes (and 3 reminders!) before bringing baby highchair requested on arrival. Chaos in the buffeft, tiny service window for fresh eggs, guests waiting for orders blocking the self service hot food. Very busy and loud. Manager focused only on seating people asap (except babies!), no concept of service at all, very rude. Chambermaid knocked on the door early despite do not disturb sign. Reception staff all think acceptable to carry on personal conversations with each other as well as with guests.

Everything was OK, however, I would propose to highlight that there are two Radisson Blu hotels in Brussels because we were disappointed when learning that our reservation had been confirmed by the second one. Nice news (at 22.30) from a receptionist!