Radisson BLU Balmoral  

The restaurant was amazing, and the Thermes are very close. The personal is also very nice.

The room is too small for "Superior".No space to walk in it.The shower has a bad design, so when you take a shower the floor is flooded.

The hotel staff are very nice and helpful, the room was clean and the biliard table is an excellent asset :)

The two beds were separated (instead of twin beds) and in the swimming pool were kids playing and splashing water.

The staff on front desk were generally efficient and helpful. Free Wifi and parking. Good breakfast. The bathroom had nice fittings but was tiny so the shower flooded the bathroom. We stayed one night and didn't use the spa, so our comments apply to the accommodation only .

We were a bit taken in by the hotel description: "Recently fully renovated and refurbished, this elegant hotel ... tastefully decorated guest rooms have an elegant charm that will add character to your carefree stay." It was expensive at 185 euros so we expected luxury, but room was small and cheap looking, with marks on the walls and paint knocked off, also in the passage. The floor had "fake wood" vinyl - not cosy in the freezing conditions and we couldn't get the heating to work. Mattress was terrible. The worst thing was the out-of-date instructions in the hotel compendium for dialling reception and every other hotel service meant the only way was to ask a question was to get dressed and walk to reception.

Well equipped, well staffed hotel with great in-house amenities (particularly wellness centre). Cleathliness of room was important and didn't disappoint. Bed extremely comfortable.

As other guests have noted, the parking is inadequate if there is high occupancy, as there was in our case (viz., a small convention).

Located in the forest, but no walking paths around. Good parking. Beautifull old hotel, nicely maintened outside. Friendly reception.

No towels in Wellness center, sauna is almost cold (around 40 c), too much chlor in jacuzzi (even eyes felt like burning), no bathrobes in spa and in the standard room. To get to spa you have to go through the restaurant, so it was not comfortable. Difficult to get a shower in spa center after pool and sauna so you have to do it in the room only. Key for lockers in spa you can get at reception only. As for the room - bed was too soft and not comfortable, so we had some pain in back after the night. Inside the hotel was not perfectly maintened for the hotel of such announced level.

High quality hotel and good breakfast

Driving up to Radisson Blamoral you will be instantly glad to have booked it. It is a very nice-looking hotel on a remote location, which makes the picture perfect. Very friendly staff offers good services and proper breakfast. A nice 1,5 km walk brings you the finicular which is the footway access to the classical town.

However nice a remote hotel can be, without a car it is nearly impossible to travel back and forth to town centre every once in a while, and we felt the advice from the hotel should be to come by car. Tennis court had one lousy ball which was chewed on by the dog. The modular grass was covered with mud and dangerous..

Cold shower on a very hot day!

Surrounding & food

On the sunday night dinner,no steak! I can not believe that such a large hotel runs out of beef steaks.My room was very smelly,like toilet smells coming up through the sink and bath waist pipes.

Good facilities and overall presentaion. Very friendly and helpfull hotel staff. Very good selection for the buffet breakfast. Spacious modern bedrooms and the wetroom shower was a plus. Good location for the town, thermal spa, race circuit (6kms) and outdoor activities in the Ardennes region.

Car parking was difficult due to high demand. No courtesy transport from the hotel to the town of Spa (I was advsied that taxis did not operate after 9.00pm) which would be useful to take advantage of the local restaurants and casino.

spa facilities

the buffet breakfast was tasteless (overcooked); hair dryer did not function in our room and despite our call to the reception desk, no one came to fix it or even to look; an old and open yoghurt left by the previous guest was in our kid's mini bar upon arrival.