We traveled as a family with two children. We booked two rooms for 5 days. They gave us two tiny rooms, but we accepted as they were one next to each other. After the first night, we informed them that in one of the rooms the AC was not working and the window wouldn't open at all, as the knob was missing and the opening mechanism was broken. It was really humid and the air was unbreathable.They promised to fix it but, the next evening when we returned to the rooms we discovered that nothing was changed. The next day we asked again and , again, we were promised that the problem would be solved. Nothing happened.
The third day I told them that we want to change the rooms, which happened in the evening. When we entered the two new rooms a terrible smell "greeted" us. In one of the rooms they had to change the electric bulbs as the light were not working, the parquet was loose, there were spider webs hanging at the corners of the rooms and, above everything, the ceiling in both bathrooms were in a terrible condition with huge and very smelly stains of mould!!! The bed was unstable and the paper wall was gone. As it was already too late that night, we let it as it was but, the next morning my husband asked the manager to come and see with his own eyes what was the state the room were in. He seemed well informed about our story and said he would solve it. Unfortunately we didn't hear from him from that moment on. At the time of the check out the lady at the reception said the management offered us a 10% discount to "compensate" our uneasiness. We denied it and left with an awful feeling of frustration.
It is the first time when I write a negative review of a hotel. We understand that sometimes, the problems may occur, but this is a terrible example of lack of interest and professionalism that need to be told.
I simply don't understand how a hotel like this was granted the 5 stars classification!
The location of the hotel is excellent