Hotel Rubens-Grote Markt

The Location

Breakfast - very poor / Staff at Reception.

tremendously helpful staff, friendly, relaxed, but efficient and informative. pleasant atmosphere, and excellent location combining quiet street with bang-in-centre of the old cntre of antwerp

purple decor! not my favourite colour

Situation of this hotel was great! Parking was ok but it garage wasn't in hotel (I mean it was another building about 100 m away from hotel). Breakfast was okay and receptionist spoke very good English.

The room was Deluxe and it was dirty! I just think what kind of rooms these normal standard rooms could be. So I think that it wasn't worth of money. The carpet was dirty and also sofa. I found even candy paper in that room when we arrived?

Breakfast was included; the quoted price included all taxes. The room was spacious. The location is central to the old city attractions.

The hotel/room smelled like sewage. There was clearly a problem, as there was a loud truck there when we got back from dinner with a long hose running through the ground floor. The smell was still there after the problem was "fixed". Overall, this place is billed as one of the nicest in town, and I would guess that there are really nicer hotels in Antwerpen.

I did not like the fact that there was no water pressure in the morning to take a shower. The staff were unapologetic - saying this is the case when so many take a shower at once. I would have expected a highly rated hotel to not have a problem like this.

Nice atmosphere/great location/good breakfast/helpful staff

Perhaps a little pricey but Antwerp didnt have many comparable hotels in such a central location

Location! Nice, large room, good bed, separate toilet, nice breakfast, friendly, helpful and efficient staff.

No drinks/snacks in lounge area (but who needs it with all those pubs so close by?)

excellent location

Difficulties with English in reception during my check-in and kind of arrogance at concierge when asking for help with parking of my car. Huge disappointment.

wonderful location, very good braekfast, pleasent and helpful staff, lovely room, lots of restaurants and points of interest nearby, Antwerp is a place for a perfect weekend.

I liked the location, it is close to the night life.

The location was good although the road itself (Oude Beurs) is a bit of a back street without character with drunks keeping us awake at night. The breakfast was very good indeed.

Your reception desk area is uninviting and reception staff do not give a welcoming impression .... any questions asked are received with a raised eyebrow as if us as guests should know the answer or find out ourselves. Perhaps this is a European way of doing things, but as we live in Asia, we are used to customer orientated hospitality and friendly service.

Hotel is located in the heart of the city and very near to all the locations, Buffet breakfast is fantanstic has n number of varieties.

Every believe the first impression is best impression, two situations disappointed us 1. We have asked to provide Taxi pickup from Airport when we have given Flight details they have sent the Taxi at Landing time, they should have common sense that all international flights would take atleast an hour to come out of airport. The tax left the airport after waiting there one hour. 2. We have entered into the hotel very next minute they said your room is not ready till 2PM then upon request also they are not able to provide us. Other this every thing was fine

Very pleasant staff and excellent breakfast. The city centre was only two minutes walk away.