Sheraton Brussels Hotel  

excellent location for exploring the center of the city and shopping.

no wifi in the rooms. expensive mini bar

Very polite personnel at the reception desk, room service, panorama...

Everything is okey but, absence of free wifi is ununderstandable. Why don't you try to be the first luxury hotel I Brussel which offer free internet to its guests...

The location was close to the shopping centre

1. The rude receptionist during check in, there were 2 person behind the desk who's trying to take charge during my check in, it was really confusing because they talked on the same time trying to explain that my credit card was charge 200 euro for the room! And that it would be release upon check out! One said I already paid, the other don't and I still have to pay. (There's no clear explanation about the payment on this website) I book two room and request a baby bed in one of the room, there was none when we got in, we got instead two big bed separated by a desk, (me, my husband and baby) just don't make any sense! There's only one towel, no slippers and bathrobe. My room was on the 4th floor while my son's room was on the 18 floor, The pool water was too cold for children! And very small! We are not really interested for the breakfast anymore since it's cost 26,50 pp and the rudeness of the employee.

Reception staff are not friendly

The rooms are very spacious and the beds are very comfortable.

The cleaning of the bathroom. It wasn't spotless clean, which you should suppose from hotels like Sheraton.

Check-in/check-out rather timeconsuming. Booking was made with breakfast, however staff was of the opinion that no breakfast was booked

I stayed at the hotel due to its central location near to Nord Station. Easy travel from Midi where I arrived by Eurostar with just 2 stops by train. Got a good deal possibly due to holiday period and hence value for money. Expected it to be a luxury hotel given the name, but felt its on par with other hotels which are cheaper. Overall good experience though. Breakfast is elaborate.

Nice big hotel. Fast check out. Good location.

Expensive internet. Small pool. Separate sauna for man and women, so my wife and I was not together. One receptionist was rude. Check in after 15h.

Very spaceful room, huge bed, sense of luxury,10 minutes walk from grande place, 3 minutes from nord station, brussells are very "small" to walk so don' t really need the metro opposite the hotel, illy- cafe attached to the hotel, free internet in the lobby. Safety deposit in the room,very good value for the special price we got

Cleaning very satisfiying but not spotless, old furniture but no problem, 50 euro guarantee per night for staying..???, There is only shower in the bathroom (no phone-shower) , I surely recommend it if you have a good deal on money. Should provide breakfast in the price.

Nothing but the wfi

Close to the city centre, professional service, clean rooms.

The swimming pool not clean, noisy rooms (you could hear every noise from outside, from the corridor and rooms near), very expensive breakfast.

A great hotel I a perfect location, close to public transport and on the main if your driving. The hotel also has an underground car park which is excellent value.