Silken Berlaymont Brussels

Bem localizado. Bom seviço. Hotel agradável, sobretudo o bar. Restaurante de boa categoria

Profissionalismo do pessoal

O isolamento do som dos quartos e a rapidez dos serviços do hotel.

Melhorem o sistema de ar condicionado. Ele funciona bem mas demora muito a arrefecer ou a aquecer o quarto, mas isto não tira a excelente opinião com que fiquei do hotel. Excelente mesmo!

Localisação

smoking room availability

I would appreciate having the choice to have a light breakfast

Good location, was pleased with the value of the rate I obtained (although this value is not always available), quality of room

wifi charge

It is close to the EU Institutions.

I did not like the way how the hotel charged telephone calls. Even some of my calls were not longer than 2-3 seconds, they wanted to charge me 3,45 EUR for such calls. At the same time in the rooms where no information about charges for telephone calls. I was promised that after my complains such information will be distributed to the rooms. I just do not like if a hotel put on his bill maybe more than 400% higher charges for calls than the telecommunication providers charge to the hotel. It needed two longer discussions at the reception to find partially satisfactory solution relating to my bill in this regard. At the same time, the hotel manager did not contact me as it was promised by the reception staff. On the other hand, if there wouldn’t be the story with the charges for the telephone calls I would find my stay at the hotel fine.

Location in close vicinity to EU institutions

Cleanliness of room

This is a well run hotel with high standards. Staff are friendly and helpful. I had dinner in the restaurant and the service was excellent. The athmosphere in the bar is assisted greatly by the great music and the wonderfully outgoing barman.

I had a filet steak which was not great on quality.

I arrived early to leave my luggage and it was raining. The hotel staff not only quickly took care of my luggage but also gave me an umbrella for the day - even before I had checked in. A first class service and an excellent hotel.

The shower was not working very well, and the whole bathroom was a bit basic, to be refreshed. If there had been a room available at Sofitel which is nearby, the ratio cost/benefit is much better in the latter.

Friendly staff, personal service, favourite room registered in the computer system. Complimentary drink voucher and chocolate bar in room.

It is a very convenient good location and the bed was comfortable.

There was a lot of street noise. The staff were not as helpful as I would expect when one of the advertised services (internet connection in the room) did not work. This does not amount to a complaint - I would take up with the management direct if it were more serious - but the way staff react when things are not perfect is important in making a guest feel welcome. On this occasion there was something lacking in the response and I would like them to have tried harder to help me.