We booked a room for Valentine's Day. Upon arrival we were informed that there were not any more rooms with a king size bed (seriously, for a couple checking-in in St. Valentine's?!). The only option we were offered was to put the two single beds together (for which we had to wait 30 minutes), but it was not very comfortable. Moreover, in a 5 stars hotel I wasn't expecting to receive a blanket wrapped in the bed sheets instead of a warm quilt cover - it was cold, not comfortable and disturbing. There was also some visible amount of dust on the lamps in the room (with traces of fingers of somebody who was in the room before us, who probably, as me, couldn't believe that the dust is real).
Localisation, room-service, kindness of staff