the apartment is not perfectly cleaned but just ok. the linen was clean, but had some dark spots on it, which are just not washing out with the time which was not ok for our moms..we had to find an extra night due to strike in Brussels on 15th and so we could not fly back home, so we called to Smartflats to check availability for one more night and they promised to call back and never called back. our plans changed and we left to Dusseldorf early morning on 15th so we didnt need that extra night no more. in Dusselrdorf I have checked email and got an email form Smartflats, saying they accept our request for one more night and the charge for that. So I was worried the extra night wads charged and checked my bank account, the extra night was not charged, but on the day of arrival the whole sum for 3 nights was charged the second time which I was shocked to see, as we paid 50% the first day of the booking and the other 50% 2 days before arrival. I have called Smartflats, explained the situation and asked immediately to refund the money. Since it was strike in Brussels, they could not do it, and also asked me for transaction copies from the bank, which I could not also provide immediately, but the next day evening, I found on my bank account the money refund, and I wrote to them e-mail to be careful with htis as I saw another review about being charged twice from them..
the location of apartments was perfect, very easy to find, everybody knows the street in case not sure how to find the place. we stayed 5 adults in Smartflats Triplex, first floor with kitchen & toilet, next up floor 1 bedroom and bathroom, next floor, with bedroom and sofa there, so perfect to stay for 5 people. maybe sometimes not so comfortable for people to always walk up and down from kitchen and up, or to bathroom. not good for older people, too many stairs.very easy that you get a code for the doors, and don't need to have always a key with you, as well as for 5 people is comfortable to go out and to come back at any time not depending on someone with the key. the staff was nice, called to my mobile before coming and checked if we received confirmation and the codes.