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Newest reviews for Thermae Palace

  • Pia
      Luxembourg
    July 29, 2014

    need to be remodeled!!

    5

  • Philippe
      Belgium
    July 29, 2014

    location, view, room on first floor with large sea side view

    having to pay full stay ahead upon arrival; even when having a cappuccino on the terrace at the hotel brasserie you need to pay immediately; standard room has parking view while sea view is main feature and plus of the hotel; extra fees are added ("administration") even when having booked via Booking.com; expensive breakfast for medium/standard offering; no spa; dirty carpets in rooms (i stayed in two different rooms); second room on first floor smelled terribly (mentioned it at reception but nothing was done about it)

    5

  • Koen
      Belgium
    July 26, 2014

    The rooms with a view on the ocean are superb. There is no street between the hotel and the beach. It does not come better than this at the Belgian seaside. The bar has a very cosy, colonial charm.

    Staff are young and unexperienced, quite a few students around (who were clueless). Value for money this certainly is not. Separate charges for parking and breakfast, and a tax that was not mentioned when booking. Receptionist did not acknowledge my presence for a full ten minutes while she was on the phone. Ten minutes, yes. This hotel could do with a good restaurant.

    5.8

  • David
      United Kingdom
    July 25, 2014

    Staff were polite and helpful our rooms were large and comfortable the breakfast was exelent

    no hair drier in room or bathroom

    9.6

  • Robert
      United States of America
    July 21, 2014

    Unfortunately there are only a few good things to say about this hotel. It has tremendous potential and the location is great. The palace is very spacious and the rooms are big with tall ceilings.

    Upon arriving at 21:55 (weather problems), the doors were already locked and the phone number didn't work. This was not a good start. My wife and I had to walk all the way around to the other doors and bang on them to be let in. The receptionist didn't even say "sorry" for the inconvenience. She just rushed us through the check in and sent us on our way. The restaurant was closed and the front desk was not helpful with our food dilemma. The building itself, inside and out, is in dire need of a power wash and deep cleaning! The carpet in the whole building needs replaced. The access door to the beach is an exit only. They tried to blame this on the bad weather, but we think they don't want the guests tracking in sand. So, when your done walking/playing in the sand, you have to walk what seems to be miles to get to the other side of the hotel. This place is very historic with pictures all over the lobby showing it's chronology, but with no explanation. I had to find it on Wikipedia and I'm not even sure if it's correct.The WiFi only worked in the lobby. The staff was scarce and the whole building was eerily too quiet. It seems to me that they're not making enough money to run the place properly. It's a shame too, because it could be beautiful.

    5

  • Anonymous
      Belgium
    June 27, 2014

    magnificent view on the sea and very quiet

    8.8

  • Monique
      Belgium
    June 25, 2014

    Room. Beds. Fitness

    Service at breakfast

    6.7

  • Marco
      Switzerland
    June 25, 2014

    Very nice located with a terrace and ocean view. Old fashion style hotel with an impressive history. The front desk staff was very friendly.

    The carpet was pretty dusty. No deckchairs on the terrace. The light in the bathroom is a joke. The breakfast service was a disaster, no bacon, no eggs, very little fruits, cold coffee first for the prize of €20. The manager was totally overwhelmed.

    5.8

  • Robin
      United Kingdom
    June 15, 2014

    exterior of building requires refurbishment. Carpet in room well worn and stained. Advertising in lifts refers to a now closed restaurant, showing a general lack of attention to detail.

    4.2

  • Alfred
      Netherlands
    June 11, 2014

    Location is excellent -direct to the beach and at walking distance to nice restaurants with sea view and to the city centre or marina.

    Checking in is a bit unorderly. Not a clear system of who is next in line. Also funny that you have to pay € 5,00 administration fee per person, eventhough you booked via internet. That, in combination with € 20,00 pp breakfast costs adds up

    7.1

  • Anonymous
      Belgium
    June 11, 2014

    beautiful hotel with fantastic location, two steps away from the beach. nice and tidy rooms and good breakfast.

    wifi did not work very well. the staff in the reception was helpful but the service was very slow.

    8.8

  • Raman
      United Kingdom
    June 11, 2014

    Location

    Expensive for what it offers. Breakfast service was worst ever experienced in 4* hotel. (Also not value for money)

    6.7

  • Anonymous
      United States of America
    June 11, 2014

    there was a nice bar and it is on the beach.

    Staying at this hotel made me realize (first time) that staying at a bad hotel can almost ruin a trip. You think that if you have a nice-ish place on the beahc, what could be wrong, and the Thermae Palace explains this. I have never asked "to see the manager" before in my life, and at this place I asked no less than 5 times. I literally have never heard "no" or "I don't know" or "I can't do anything" or "come back to see my colleague I can't help" so many times. None of the staff were able to answer or fix anything. The wifi in our rooms didn't work the entire time. The manager said there was a signal, but it ended at room close to the elevators int he middle of the building (I traced it with my iphone to see where it started) and didn't extend down to the end of the hallway where we were. The restaurant stops serving food at 9pm - I sat at the bar one night form 7 and tried to order food at 9:30 and was refused - given no alternative and NO warning about when they stopped serving. I asked about towels or chairs for the beach and was looked at like i was an insane person - even if they didn't have anything, there is a polite way to answer and give an alternative. When my husband and I wanted to sit outside at the hotel restaurant tables a few times there were no seats even though we were guests - when I asked I was always told sorry no seats, no alternative. The breakfast was expensive and awful. They had those fake eggs and some bacon and then all cold food. When I tried to cancel the second day, they said not possible, only after I spoke to different people three times was I allowed a refund. (And thankfully I did that bc the next morning there was an extremely long line of guests (!) waiting for the inadequate breakfast.

    4.2

  • Rene
      Luxembourg
    June 3, 2014

    price ratio 20 Euros for breakfast, offer very minimal and then present what should be present at 9 am no more no longer available. given the surface what the hotel has to parking, to take another tevragen 12.50 per day, I find a very poor service from the hotel. there is an input option from the beach promenade, but surprising that it can be used up to 22 hours, although you alone with your hotel room card that door to open, after 22 hours, a whole detour should be made ​​to one of the two main entrances to reaching out to the hotel to get ... de prijs verhouding 20 Euro voor ontbijt , aanbod zeer minimaal en dan het aanwezige wat zou moeten aanwezig zijn is om 9 uur niet meer niet meer te verkrijgen . gezien de oppervlakte wat het hotel heeft aan parkeer gelegenheid , om daar nog eens 12,50 tevragen per dag , vindt ik een heel slechte service van het hotel . er is een ingang mogelijkheid vanuit de strandpromenade , maar verwonderlijk dat deze tot 22 uur te gebruiken is , ondanks je alleen met je hotel kamerkaart deze deur kunt openen , na 22 uur moet er een hele omweg gemaakt worden om 1 van de 2 hoofd ingangen te bereiken om in het hotel te komen ...

    4.6

  • Alain
      Belgium
    June 1, 2014

    They have to make a lot of investments to repair the hotel, which is in a very bad shape. So the price of the rooms is high for what you get.

    5

  • Tobias
      Luxembourg
    June 1, 2014

    Staff had a baby bed prepared with everything and even a small towel for the little one. Excellent. We certainly will come back. No regrets.

    Some renovation may do good. It's such a lovely hotel with lots of charm. No misunderstandings, our room was in a very good state.

    7.9

  • H.
      Spain
    May 5, 2014

    ONLY the location

    -Up front FULL PAYMENT (take it or leave it) -with just a bare "face-lift" the hotel is in a terrible technical condition; no water pressure; ages before hot water appears; NO electric connector at all in rooms -NO useful amenities, nor public sitting or day- rooms -you need a 'south-wester' looking through the window or you are blown of your socks -Breakfast a ridiculous pantomime -scandalous expensive (442 € compared to 'up to date' Hilton 364 € 2 pax / 2 nights B&B) for a so called 4 star hotel not even comparable to 2 star quality -Staff friendly but barely trained and lacking HORECA experience -NO service communications (or excuses) for all day ongoing "face-lift" works (even over public holidays)

    4.2

  • Akari
      United Kingdom
    April 5, 2014

    Wide and clean room. Good location (close to beach). Very kind staff.

    6.7

  • Didier
      Belgium
    March 13, 2014

    DO NOT STAY IN THIS "PALACE" !?

    4.6

  • Mates
      Belgium
    March 11, 2014

    The position and the architecture of the hotel

    The price : bit expansive compare three years ago

    7.9

  • Anonymous
      Belgium
    March 7, 2014

    Location and history of the place is unique.

    Lack of staff. Poor friendlyness of staff. Poor status of hotel infrastructure. This feels like old glory...

    5.8

  • Dominique
      France
    February 28, 2014

    We enjoyed the lovely view from the hotel and the atmosphere of old luxury hotels

    Pity the heating was old fashioned and the restaurant undergoing works

    7.5

  • Christopher
      United Kingdom
    February 24, 2014

    This was our second visit. The hotel is in a lovely building redolent of a more elegant age, but this is not to suggest it is out dated. Quite the contrary; it has all that one would expect of a modern hotel. On this visit the hotel was undergoing renovation of the lobby and restaurant. This was very well managed and did not interfere with our comfort during our stay.

    8

  • Andrew
      United Kingdom
    February 24, 2014

    Location was excellent. The hotel was straight out onto the beach. The staff were friendly. Room was warm and very clean. Looking forwards to returning. Thanks to All.

    The evening restaurant would do a great deal better with a menu that could err a slight bit towards children.My 6 year old son was not catered for menu wise at all he does not revel in eating bloody rare fillet steak steamed fish etc at his tender age.The waiter was totally unaware of an item called pizza? and suggested toasted cheese on bread a totally ridiculous idea and suggestion methinks, I would not lower myself to eat such an item item as a main meal let alone feeding it to my infant son. The evening restaurant staff seemed totally child alienated. It may be beneath these persons to serve minors in their oh so humble establishment. Alas my wife and I are older parents and we do enjoy our family holidays and dining out together. Therefore I would suggest to the masses to dine else square in the evening, The city is teeming with far better restaurants than this one. Please do forgive me for moaning and groaning on. But just to add salt to the wound already dealt to our woes the waiter then served our meal (steak) and chips but forgot to serve the two together so fillet steak as a starter and chips / err french fries that were fried in smelly fishy oil as second course. I am English and tolerate fries on occasion as a side dish to a meal but these were vile and un edible. A greasy spoon would probably prove a better option and at a paupers price to boot.

    10

  • Neil
      United Kingdom
    February 18, 2014

    Staff were great as always,the hotel is in a great location, right on the seafront. Breakfast was very good. Room was spacious.

    Paddock Bistro now closes at 10.00pm, Reception at 11.00pm. The reception area has changed, the lovely front desk has gone, replaced by a couple of small desks. We were also asked to pay on arrival which has never happened anywhere in the world before. It appears that the new management are trying to run a 'least cost' operation and judging by the empty car park and lack of guests in the hotel they are succeeding.

    7.1

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