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Floris Hotel Ustel
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When would you like to stay at the Floris Hotel Ustel?| Room type | Max | Rate |
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| Triple Room |
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Show prices |
| Single Room |
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Show prices |
| Double Room |
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Show prices |
| Family Room |
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General
24-Hour Front Desk, Newspapers, Garden, Non-Smoking Rooms, Family Rooms, Elevator, Heating, Luggage Storage, Gay Friendly.
Services
Meeting/Banquet Facilities, Laundry.
Internet
Wireless internet is available in the entire hotel and charges are applicable.
Guest Parking
Public parking is possible at a location nearby and charges are applicable.
Hotel Policies
Check-in
From 15:00 hours
Check-out
Until 11:00 hours
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later, the first night will be charged.
In case of no-show, the first night will be charged.
Children and extra beds
One child under 12 years stays free of charge in an extra bed.
One child from 12 to 16 years is charged 50 % of the room stay per night and person in an extra bed.
One older child or adult is charged 75 % of the room stay per night and person in an extra bed.
Maximum capacity of extra beds/babycots in a room is 1.
Any type of extra bed or baby cot is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are not allowed.
Accepted credit cards
American Express, Visa, Euro/Mastercard
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Floris Hotel Ustel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
614
reviews
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Show scores of:
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Individual guest reviews for Floris Hotel Ustel
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Anonymous
Solo traveller
Switzerland
February 1, 2010
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the noise from the street, the lack of friendliness at the reception (check-in and check-out), the breakfast buffet lack of cleanliness and joice, renovation work are going on in the whole hotel - guest should be informed about this beforehand |
4.5 |
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Anonymous
Young couple
Thailand
January 30, 2010
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i cant believe that the heater wasnt working when the weather is -2 in brussel and the bathroom is very old |
5.7 |
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Stuart
Young couple
london,
United Kingdom
January 1, 2010
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Far too basic and not value for money |
5.7 |
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Gordon
Young couple
tarbolton,
United Kingdom
December 7, 2009
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The staff where freindly and the hotels entrance was warm and freindly too. You are just round the corner from the midi train station which is a bonus and if you head out of the hotel to the right and the left at the big horn. Then that's you on the way to the centre of the city where u will fing grote market and the grand place which at nite time was amazing!! It will take you ten minute walk The area was not the best. But what place in the world doesn't have a dodgy area!! Calling it dodgy isn't really 100% accurate as when u go 2 a diffrent country for the fisrt time it can seem a little weird. |
7 |
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Harekrishna
Solo traveller
Karnataka,
India
December 2, 2009
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Very poorly maintained Hotel; one of the very bad Hotels I stayed; Neighbourhood very dirty and Un-hygienic |
2.5 |
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Christel
People with friends
Montreal,
Canada
November 30, 2009
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The hotel was VERY close to the Midi Train station, so transport was very easy. Breakfast was also wonderful with a large selection of items, including croissants, eggs, breakfast meatballs, yogurt, coffee machine and juice. The room was a bit shabby - the bed off kilter and the window looked out onto a vent shaft. Old furnishings as well. I have a feeling the room was a spare that they don't actually use but had to give us because the hotel was full and the elevator broke so we couldn't get to the 5th floor with our luggage. Who knows. The photos of the lobby are beautiful but I am not sure that the rooms are the same. |
6.3 |
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Helen
Solo traveller
Beckenham,
United Kingdom
November 29, 2009
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It was near the Gare du Midi, which was handy. I found the room rather cold and couldn't get the heater in the bathroom to work. The lift was unreliable. |
6.3 |
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William
Solo traveller
Broxburn,
United Kingdom
November 28, 2009
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Ease of checking in and out, reasonable choice of breakfast, and proximity to rail/metro station. No English language TV channel. |
7.5 |
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Dorine
Solo traveller
KORTRIJK,
Belgium
November 23, 2009
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Location Breakfast was very poor and bathroom was very dirty |
5 |
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Geoffrey
Solo traveller
Wisbech, Cambs,
United Kingdom
November 21, 2009
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The Breakfast It is not wll managed at all. The shower in room 303 was unusable as there were two holes in the shower pipe and the water sprayed everywhere. The battery in the remote control was not funtioning. The toilet did not always re-fill after flushing and teh stopcock had to be turned off to stop the water re-filling the lavatory bowl! I reported in French all this upon departure but the receptionist did not seem interested and did not note it so I presume nothing was done to rectify the problems! |
4.3 |
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Anonymous
Solo traveller
Switzerland
November 16, 2009
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Unfriendly staff: At 1.30pm the rooms were not ready, nobody wanted to check me in, I said I was going to be back late at night: "No problem" was the answer, when I came back at 10.30pm the reservation had been cancelled.- Hotel is run down, everything is half broken. Elevator takes you to the basement every single time before it goes up again. Don't stay in this hotel. Go to a cheaper one in the neighborhood, then you know you are just getting the basics, or go to a more expensive one. But this one, claiming to be upscale, is a real nuisance. |
2.5 |
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Anonymous
Young couple
Spain
November 12, 2009
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breakfast |
6.8 |
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Zacharias
Solo traveller
THESSALONIKI,
Greece
November 1, 2009
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Very close to the Metro station Lemonier and the Train Station Midi (South). Discent breakfast. If they give room in the tidy buldings of the hotel then everything is perfect. Last time I got a room in the building 1 where the elevator did not work for 4 days (the hotel rooms are shared in 4 separate buildings). This time I got room in another building (the elevator worked perfectly) but the toilet smelt meatballs etc. Actually the room ventilation was directly connected to that of the hotel kitchen. Thanks God, I was chilly and my nose couldn't sniff properly. |
6.8 |
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Terence
Mature couple
Hull,
United Kingdom
October 27, 2009
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Staff were helpful and pleasant. Our room was very large, with 4 beds - there were only 2 of us. Situated 10 mins walk (max) from Midi Station, and about 20/25 mins from main square. Our bathroom's bath/shower needed attention. |
7 |
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Pilvi
People with friends
Tallinn,
Estonia
October 22, 2009
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I can use the free internet at the evening :) I liked the breakfast, too. And our room was very nice. |
8.3 |
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Mark
Family with young children
Hemel Hempstead,
United Kingdom
September 26, 2009
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Location Area is convenient but quite dirty and do not feel to be safe. It also a little bit overpriced, dark rooms with high humidity. |
6.8 |
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Gunes
Young couple
İzmir,
Turkey
September 18, 2009
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Nice clean room. Newly renovated... It's near arabic district of Brussels. No one disturbed us but it was a little disturbing... |
6.8 |
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Sin
People with friends
HONG KONG,
Hong Kong
September 16, 2009
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The room is absolutely not the room shows on the pictures on the web site. It's old and depreciated in fact. I was soooooooo Disappointed. The elevator is extremely small and out of service sometimes. And the air conditioner is also opened sometimes only. The service is poor...and they will only say it's not my fault if you have any queries. It could only be classified as Two Star hotel at maximum. And also the name "Floris Hotel" is not shown in front of the hotel. It wasted me so much time to locate the hotel. |
3.5 |
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Anonymous
Solo traveller
Denmark
September 14, 2009
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The breakfast room was charming and the buffet great The room was not attractive, seem dirty, smelled of smoke even though I had requested a non-smoking room |
5 |
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Primož
People with friends
LJUBLJANA,
Slovenia
September 14, 2009
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close to the centre,good hotel |
8 |
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Anonymous
Family with young children
Netherlands
September 7, 2009
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Large family room, very close to Lemonnier metro station, staff helpful, air con Noisy due to busy road and tram/metro line and no double glass window, district too unpleasant to go on foot, district has no nice shops other than those in Gare du Midi, no facility to buy or make tea or coffee in room or in hotel, breakfast good quality but little variety, no easy access to those with wheelchair (restaurant has multiple levels and stairs), the garden view and the Senne "river" as described on booking.com website [http://www.booking.com/hotel/be/ustel.html?sid=fa3b72f3c6011b9420fccaaffa4ebbea] "the view on the Senne river" just is a small square pond with dead water, air con noisy, room sterile, internet (WiFi) not free, no peg in room nor in bathroom only a large cupboard |
6.5 |
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Nikki
Young couple
London,
United Kingdom
September 6, 2009
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Breakfast good! great pillows clean crisp sheets Our 1st room toilet was broken, moved rooms but was smoking & window wouldn't close. Had to move back to room with broken toilet as no others. Took just over an hour to sort so went into our evening. Moved to 'suite' next night which was nice - for a budget suite. had to laugh at experience. |
4 |
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Abby
Group
Edinburgh,
United Kingdom
September 2, 2009
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The downstairs areas were nice and the outside patio was good also. The breakfasts were good and plentiful The rooms were pretty shabby |
4.5 |
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Lynn
Solo traveller
Bedford,
United Kingdom
August 27, 2009
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The staff were very friendly and helpful. The rooms were beautifully kept (apart from the one where the door wouldn't even shut, but even then, the room itself was lovely). The breakfast room is very interesting to look at - its an old pump house. Breakfast is very good value. The first room they gave me had someone elses luggage in. Luckily for them I am honest. The second had a door which wouldn't even stay closed from the outside (but did lock properly from the inside). The third was lovely. |
8.5 |
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Stephen
Solo traveller
Abercynon,
United Kingdom
August 25, 2009
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Good selection of food. Nice large size rooms. Communication was difficult at times |
8.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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