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Kralev Dvor 3, 2770 Bansko – Show map
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268 properties in Bansko
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45 verified reviews
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Aparthotel Aspen's staff speak: English, Bulgarian
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Skiing, Sauna, Massage, Indoor Pool
Food & Drink
Bar, Restaurant With Dining Menu
WiFi is available in public areas and charges apply.
Free! Free private parking is available on site (reservation is not needed).
24-Hour Front Desk
Non-smoking Rooms, Family Rooms
2:00 PM - 12:00 AM
1:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 6 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 15 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Aparthotel Aspen accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that the indoor pool is closed from 1 May to 1 July for yearly maintenance.
Based on 45 reviews
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it was spacious, like an apartment. friendly staff. it was never a problem to get extra towels or toilet paper.
smoke in the lobby.
Everything is excellent!!! Very good breakfast. Well equipped and clean room.
The location is nearly perfect! 2 minutes walk from the gondola lift. The pool is big enough, the sauna and steam bath are ok. The rooms are very very BIG!
The only problems were the staff (unpolite) and refused almost always to answer to our requests and the food (low quality but plenty)
The apartment are very nice, and the location of the hotel is very near the ski lifts. The staff on reception was good but the buffet staff not so much. But all in all it was very nice.
Management: The lady I talked over email before my stay was very kind and helpful. Location: 2 min walking to gondola Sauna and Steam Bath was working properly and I really enjoyed. Kitchen equipment at the room was very useful and enough. Hotel overall was in a good shape, with small changes (such as reception staff, beds, sheets, breakfast) can get much better points.
Staff: The tall guy at the reception on night shift did not know how to talk to a customer. Overall all employees at the reception don't know anything about hospitality. Bed: I stayed in a one bedroom apartment with a queen bed but it was not a queen bed. there were two separate beds and one of them was extremely uncomfortable and worn. Bed sheets were very small it was very hard to keep them under while you are sleeping. WIFI: There is only one modem in the lobby , unable to receive signal at the room. Breakfast: The breakfast was not that bad and enough but It was same everyday. If you are planning to sleep on the sofa in one bedroom apartment, keep in mind that it is not suitable for sleeping.
The Location... 5 minutes walk from the Gonda ola....
One of our worst stays... Not a four star hotel!!! Specially we disliked: 1. The staff... They were hardly talking. Didnt provide help even when asked... 2. Cleaningness... No new towels for the 4 days we stayed (3 nights). 3. Internet... Ok, not in the room, can be accepted since it is written on the hotels description... But... no internet at all the 2 of our 3 days (not continuous)... When we asked... no one could even tell us why... 4. Breakfast... 3 or 4 days old bread... the else is not worth to be mentioned... We could write more but the list is endless... Not recommended at all...
People working in the restaurant are just amazing , top service . Location is really cool and convenient. Pool is cool too.
No room service ?? Guys working at reception are so not taking their job seriously!! No water at new years eve day. THis is happening every year!!! Overall not a 4 star hotel at all!
Close to the Gondola and City Centre. Spacious apartment with good heating. Excellent location.
The reception staff did not assist at all on how to find the hotel when we arrived in the city. Breakfast was fair, both in quantity and quality. Wifi in rooms with frequent disruptions. Small open parking not enough for all guests.
No transport to the ski lift, poor hygiene in the spa center and the rooms, unprofessional stuff and even the receptionist can't answer elementary questions. During our stay we had 2 day without water supply in the room.
1. the comfort of the apartment 2. the availability of the spa, altought we were only few guests
1. the utility service. the room was not clean enogh
Very nice personel
- The location is excellent - The apartment is very spacious, comfortable and modern - The staff is very friendly and nice - The price for staying in this hotel is the best price i.e. the best value for money that you can get in Bansko
- The breakfast is very poor: every day the same cheese, same salami, the same toasted bread and butter - The pool is very cold - The cleaning ladies haven't clean our room for three days, they just throw the garbage out of the rooms
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