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58 Angel Dimitrov Str., 8016 Sarafovo, Bulgaria – Show map
|Superior Twin Room - New Year's Offer|
|Junior Suite (3 Adults)|
|Junior Suite (2 Adults)|
|Superior Twin Room (2 adults + 1 child)||
|Junior Suite (2 Adults + 1 Child)||
|Superior Twin Room (2 adults)|
|Junior Suite (2 Adults + 2 Children)||
|Business Single Room|
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19 properties in Sarafovo
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72 verified reviews
They speak your language!
Atlantis Resort & SPA's staff speaks: Russian, French, English, German, Bulgarian
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Outdoor Pool (seasonal), Grounds, Terrace
Pool Table, Ping-Pong, Darts, Bowling, Sauna, Fitness Center, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath, Private Beach Area, Bicycle Rental, Library, Playground
Food & Drink
Bar, Restaurant with Dining Menu
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator
Russian, French, English, German, Bulgarian
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children from 0 to 2 year stay free of charge in a crib.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 72 reviews
Value for money
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The hotel is fairly close to downtown Burgas and is within 30 minutes from all major tourist destinations like Sunny Beach, Sozopol, Pomorie and Nesebar. There are a few restaurants and bars in the area within walking distance from Atlantis. Though rooms are cleaned once every 3 days, leaving a small tip for the cleaning staff will get you a guaranteed daily room service.
Though Atlantis Resort advertises free WiFi in their rooms you will find out that this is not true - guests have to pay an average of $20 for two weeks of internet access. WiFi is only free in the reception lobby area and the quality is sub par. You will also have to pay an equivalent of $4 per day for using beach umbrellas and lawn chairs. Though the beach is fairly close, to get there you have to walk through a muddy field covered with old wooden crates. The worst part was the staff - with a few exceptions the people we interfaced with were rude and unwelcoming, treating you as a nuisance, not as a guest.
location was good. staff was kind.
non barrier free (many steps to the room from garage), poor breakfast. The room was not cleaned enough. There is not kettle in the room (only microwave oven and espresso machine without coffee beans)
Losh internet,plaja e dosta dalech ot hotela.
very good hotel for family with teens, personnal very friendly, special thanks to Kolean supervisor and Alexandrina for their smiles, and of course Nevyana the manager
The doctor at the hotel was very expensive charged €140 which was a rip off . How ever I would recommend anyone to stay at the atlantis just don't go near the doctor
The apartment is nicely decorated and spacious.There are many beautiful shells collected.
The hotel beach is not clean, there were so many jellyfish and the occasion of the reservation seaweed.A indicated that three families avoid the apartments next to each other, but unfortunately that was not the case, we were very far away from each other!Half board were not satisfied because the dinner is not It was food for kids .There is no name was written on food.I had to speak to replace the towels and bed linen.We had to pay out a towel because he was dirty, very petty one such hotel!!!The apartment has a view of the pools could not relax until late at night, with the window closed not because of the noise (roaring poolside guests). I do not recommend it to anyone! Browse other hotels!
- no roomservice, i needed to order at the restaurant and bring the food to the room myself - there was no child bed for our baby, i asked 4 times until they brought one - in the reservation we had seaview - actually it was NO seaview, but gardenview, it was side view to the sea - they asked me to pay for the child bed, although it should be included in the price. I didn't pay and needed to clarify the issue twice until they agreed that it should be included in the price we pay
Location, Private Beach, Quality of Staff, Food and General Atmosphere
We experienced isssues with the A/C which were resolved the next day. Also experienced problems with cleanliness and inadequate room supplies which were also addressed
We really enjoyed our stay, foot was lovely, staff very helpful + friendly. Our suite was very spacious. The pool areas were very clean.
I liked the restaurant - the food, the service, the atmosphere.
We had issue. It seems I booked 2 rooms for single use. However, even after the hotel saw this ( as we exchange e-mails before we arrive there) they have not informed me for the change in the cost. When I was about to pay they gave me price different from the price I have in my booking confirmation. What do we do here? I have not yet paid as the manager Nevyana told me the situation will be explained to booking.com and after solution we'll take action. We left the hotel on Sunday 25th May and until today I have not received update on the situation. On the top of I've requested room with full sea view and received part see view and view close to noisy constructions. I booked 2 rooms for 4 of us and I requested the 2 rooms to be next to each other. We were room a209 and my friends were room a212 which is not next to each other. I've asked the hotel to change that but they explained me that there was a bi event and the rooms were taken in advance ( this has not been communicated to me. I made the reservation back in the beginning of April) One of our friends had birthday on 24th May and I informed the hotel. Nevyana (my contact from the hotel we exchange e-mail with prior to our arrival) said they're going to do something for the special case. Nothing was done.
From our room we could see the Black Sea. The hotel had two outdoor pools, an indoor pool, a bowling center, billiards and a spa. The food at the restaurant was outstanding.
Staff were giving their best, breakfast was delicious, I was satisfied with the facilities of the hotel like spa, restaurant.
People hardly speak English, that means they could understand basic things only. If I would go again, I would go during the summer for sure.
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