The staff were an ensemble of dysfunction. Receptionist seemed
clinically depressed, and in the hotel's restaurant, the atmosphere
was quite tense, as though the presence of a foreigner made them
I specifically asked for a room with a balcony, which about 80% of rooms there have; but they gave me one of the few WITHOUT the balcony, and offered no explanation as to why. (Indeed, they COULDN'T have offered an explanation because no-one there speaks English or even Russian.)
Location is rubbish: it's a bus ride into town, and for such a small city, that's silly. Also, the bus system is not overly easy to work out. Lastly, there aren't any eating options in the area, so you're stuck with the hotel's restaurant which is not overly good. If you want to self-cater there's a supermarket nearby, but it's a 'Metro', in which you have to be a member in order to buy certain things.
Overall, not a stay I'll remember fondly.
The room and bed were huge. The wi-fi more or less worked (not something
that one can assume will be the case in this part of the world).