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14 Shipka Str., Centrum, 1504 Sofia, Bulgaria – Show map
Excellent location – rated 9.5/10! (score from 116 reviews)
Rated by guests after their stay at Crystal Palace Boutique Hotel.
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118 verified reviews
They speak your language!
Crystal Palace Boutique Hotel's staff speaks: English, Bulgarian
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Sauna, Fitness Center, Solarium, Spa, Massage, Turkish/Steam Bath
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
Free private parking is available on site (reservation is needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private)
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 116 reviews
Value for money
Show reviews from:
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Score from 200 reviews Excellent
Hotel Anel is in the center of Sofia, with spacious rooms and free Wi-Fi internet access. Free access to the spa center and free private parking is available to all guests.
Score from 1017 reviews Excellent
Opened in 2013, the 5-star Sense Hotel Sofia, a member of Design Hotels, is in a great location on Tsar Osvoboditel Boulevard, a few steps from the Parliament.
Score from 665 reviews Wonderful
Central location, parking place, kind staff
the restaurant' food is without taste.
Comfortable hotel in a great location. Friendly helpful staff
problem with some of the TV channels and with the sink
The staff was courteous and professional. The place was clean, well kept and the bed was very comfortable. The A/C worked without waking up the neighbors. Overall this is one of the better hotels I have ever stayed at. I'll go back for sure.
The mini fridge in my room wasn't working. The wifi was a bit iffy because I was in a junior suite which was rather large, so in certain areas I couldn't get a signal.
The staff was absolutely service minded. Atmosphere in the hotel is very nice. No wonder it was full few days after when I tried to come back.
Don't have any negative issues.
A very nice hotel in a pleasant neighborhood. If you like a view from the room then ask for a room with a view to the Doctors' Garden. (Though that could also give you a little traffic noise.)
Considering the value for money aspect - nothing really. But breakfast could be improved.
Location, service, cleanliness, good breakfast, and a beautiful view of the park....all at a price that is 70% of that of the major competitors.
Location with a room facing the park, walking distance from the center, very spacious room, good room service, food is really fine. Most of the staff are very friendly and helpful.
Some staff members don't seem to like their job or deem it unnecessary to greet people in a friendly way. Elderly people may have trouble stepping in and out of the bath tub since the edge is very high. Otherwise all bathroom facilities are fine!
WE LIKE THE FRIENDLY AND ACCOMMODATING STAFF AND THE COMFORTABLE SURROUNDINGS.
Very good hotel, very good location for business and city visitors.
speed of WI-FI
I've been twice in this hotel. Reasons for coming back: 1. located on a cobble street with chestnut trees, in the morning you open the window and feel the fresh air. 2. next to the hotel is the beautiful building of Sofia University, the National Library and the Parliament. 3. Well decorated rooms, ultra clean, new, no noise, no strange people. 4. Fairly priced 5. Delicious croissants on breakfast. The best actually.
Slow WiFi No free coffee in the room
Breakfast can improve.
Breakfast: coffee was bad, baked stuff was old, not much choice.
The location was ideal for all my meeting and there are many restaurants close by so this was excellent. Staff were very friendly. I will definitely stay here again.
It had not to do directly with the hotel but when i arrived my booking from booking.com was not in their system. It took about an hour before they put me in a room and then about 30 minutes more to find the booking and move me to a better room. This is the first time I have used booking.com and was disappointed that the booking did not show up as expected in advance of my arrival.
Excellent free breakfast. Staff was helpful.
Comforter on the bed was too small for two people.
Spa, gym room, quiet room, good TV channels, nice food
Price a bit high
Concierge friendly like every time when we are coming to the hotel :-) We like this Hotel verry much!
nothing to compline
There is a lot to like about the Crystal Palace Hotel: the staff, the cleanliness, nonsmoking, secure facility, the fitness center, excellent internet, and the location. The hotel is comparable to upscale boutique hotels in other parts of Europe and the usa, I.E. clean, updated, and modern furnishings. For a short trip to Sofia, I would definitely stay here! Nonsmoking rooms are not too common in Sofia, so the nonsmoking aspect of the facilities is wonderful. The hotel is very secure with an in-room safe. Service by front desk staff, bell boys, and maids is excellent.
The hotel is very expensive, particularly for an extended trip. Suitable price for this type of accommodation in Sofia should be 50-70 euro. There was no willingness on the part of management to lower the rate for an extended stay. In particular the 12 euro for breakfast is way too much. For example, in Sofia you can get a continental breakfast (coffee, pastry, juice) at a cafe for about 4 leva (2 euro) and a full breakfast with coffee, eggs, toast, veggies, and meat for about 7 leva (3.5 euro).
in fact there is no WIFI.
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