Upon arrival in my room, I've found the bed-sheets clean but torn,
same with the bathroom towel- also torn, the Jacuzzi broken, the bathtub
stained,all due to overuse and needing maintenance. The main corridors
had old TVs sets laying around on the floor for few days, there was a
dirty ladder on the wall next to the spa elevator, corridor walls were
worn off. The whole place is in a desperate need of a renovation. I
wanted to try the spa but staff was not helpful, nor accommodating and I
cancelled my appointment while in the changing room. Overall, I've
found the hotel staff to be unfriendly and lacking customer service. I
was never greeted by the staff, I've either received rather
surprised looks and stares or was totally ignored, which made the
experience of staying in this hotel even worse. I carried my heavy
suitcases down the stairs by myself, while the staff was watching...If I
wasn't having an event at this hotel, I would have moved out the
first day. There are many beautiful and some unique hotels in Plovdiv,
consider your options carefully.
The best feature of this hotel is its location and that is a well-known
city landmark. Wi-fi was available and although you had to reconnect
every time you move to another floor, the signal was relatively strong.
Bed linen was changed daily.