The rooms (the definition "villas" is completely misplaced) are in poor conditions: sheets are too small for the beds and leave mattresses partly uncovered, toilets don't work properly and spray water everywhere, many parts are rusted or in poor hygienic conditions, and the list would be much longer. DON'T RATE THE ALL INCLUSIVE as a real value, considering that the food quality is dreadful and the meals are served as IN A JAILHOUSE: at the end of the scheduled hour for any meal you get kicked out of the restaurant, no matter if you still have food to eat in your dish. The staff is very very strict on this matter and gets to the point of PHYSICALLY PUSH YOU OUT OF THE ROOM. The same happens with most of the services provided: they are unreliable (the hot dog kiosk claimed to have finished the sausages by 3 o'clock), very low quality, provided by rude people. We tried to solve the issues with the rooms by buying a very expensive upgrade to what they call the vip villas, which cost far more than any 5 stars hotel in the area. Despite these last being newer and good looking, the mattresses, the sheets, the towels and so on remain the same as the rest of the complex: tragic! Moreover, a kitchen is provided in this kind of accommodation but is not provided with anything: not a single glass or dish. In any case, you are not allowed to bring you car in and are required to park somewhere else for 6€ per day. In order to carry your luggages, a bellboy with a buggy is normally sent WHO WILL BULLY YOU IN ORDER TO GET A LARGE TIP (happened twice to us). If you are planning a trip to 1984 Bulgaria (the year this facility was built) you are in the right place, otherwise I strongly advice anyway to go to one of the neighboring hotels (which we had to move to in the end) which provide far better services at a more convenient price (we manage to get a 5-stars hotel at the price of the basic 3-stars "villa").
Nothing except the manager of the hotel which is very kind and tries to make amends for the unacceptable behavior of the staff in general.