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Ski-to-door Free WiFi
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Newest reviews for Festa Winter Palace Hotel

  • Stanko
      Bulgaria
    April 1, 2014

    Excellent place. The location is great - perfect distance from the downtown and the lift. Our room was clean and tidy.The restaurant offers tasty food with varied menu. My personal favourite part was the swimming pool because of the great winter view from the panoramic windows

    We spent there only few days,which is not enough to enjoy the beauty of the place

    10

  • David
      United Kingdom
    March 25, 2014

    Considerate personal attention. we received free upgrade to a rather splendid suite

    10

  • Anonymous
      Bulgaria
    March 5, 2014

    The room was nice and comfortable, the location is perfect. The alacart restaurant is good.

    Very dirty room, there were stuffs from previous guests, the housekeepers forgot to set cosmetic kit in the bathroom (soap, shampoo, etc. ). The common areas also - not clean. The breakfast - unsatisfactory.

    7.9

  • Anonymous
      Germany
    March 4, 2014

    Good location, breakfast and facilities

    Not a 5 stars hotel, 3 stars maximum. Weird things like having to pay for the coffee in the room, some basics missing. Very unflexible with modifications of reservations.

    6.7

  • Cornelis
      Bulgaria
    March 2, 2014

    We had a fantastic time. This was one of the best ski hotels we have stayed at. The staff took our special requests into consideration. The restaurant was value for money with a good selection in a formal setting. The pool was not very warm but was heated so once you get use to the temperature it was fine. Very close to the slopes. Definitely will stay again

    Our 3 year old locked herself into our bathroom and we could not unlock it from outside so needed the porter to unscrew the lock

    10

  • Anonymous
      Bulgaria
    February 18, 2014

    The location and the big terrace facing the pine trees and the mountain

    The room was not clean enough. There were dirty glasses and my pillow had lipstick marks. The breakfast was good but for the price and rating of a 5 star hotel it should not include cheap ham and biscuits. In my opinion the hotel is good but very overpriced.

    7.5

  • Carol
      United Kingdom
    February 6, 2014

    The hotel was beautiful and the breakfast was excellent! It has a good restaurant with reasonably priced food. Close to everything and parking at a cost was available. Very comfortable beds, nice bathroom. I was very pleased with everything when I arrived.

    When I asked my waiter for pain killers post skiing he took it upon himself to call a doctor who the billed me for the call out at over 130lv. I appreciate that they don't hand out medicines but I would have been happy to be told that and given the choice of walking to the pharmacy which it turns out was round the corner...could have been a hugely beneficial stroll.

    8.3

  • Anonymous
      Macedonia
    January 17, 2014

    nothing

    Almost all services are under the level expected for a 5 star hotel: - Diluted orange juice for breakfast is unacceptable for a hotel of this rank - it represents all over service level - Very poor breakfast with slow service - 5 days to change sheets - you need a special request - Unusable closets for winter residence - Small indoor parking - Swimming pool with cold water - There are still weaknesses, depending on the location of the room ...

    5

  • Katerina
      Macedonia
    December 10, 2013

    fireplace in the lobby

    Everything was ok

    10

  • Anita
      United Kingdom
    December 8, 2013

    I loved the size of the room we had acres of space ! It was warm the bed was comfortable. We were facing the ski slopes to early to ski as out of season . Staff helpful attentive . Enjoyed our stay would stay again if the price was right !

    Swimming pool not open early enough for pre breakfast swim ! Breakfast avarage but up to usual Bulgarian standard

    9.2

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